Collections & Recovery Agent

Hybrid role based in Atlanta

Role Overview 🚀

We’re looking for exceptional people to join our growing Collections team at a fast paced and rapidly growing FinTech company. You must have previous Collections experience, excel at managing customers and be motivated to build a career in Collections. We will teach you everything you need to know and support you to become the best Collections Agent you can be! This is your chance to work for one of the best companies in the market! Uncapped is a winner in this industry and is continuing to expand. You will be given the opportunity to grow and progress whilst receiving excellent training and ongoing development.

About Uncapped 👫

Founded in 2019, Uncapped is a fintech company focused on providing working capital to SMEs in North America and Europe.

We leverage multiple data sources to make credit decisions faster, safer and more conveniently. We are working with the largest platforms in the world, including Amazon and Walmart, and strive to be the best alternative-lender globally.

What you will do ✍️

You'll get to work with our Collections Lead, Head of Underwriting , CRO, CEO and also the most senior people representing our clients.

You'll have a major impact on the Uncapped bottom line and give us a platform for growth by ensuring we minimise our losses and maximise cash flow for investing in the growth of our portfolio.

You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.

The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: you’re a source of information on how we can get better.

You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!

You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.

You will need to be well versed in having difficult conversations with company owners with a view to finding solutions for both parties.

Who you are 👀

You are a resilient, empathetic professional, with an ability to work out the best solutions for customers, while moving at a fast pace.

• You have previous experience in a Collections role
• You enjoy speaking with customers and having challenging conversations
• You have excellent communication skills via the phone, email and live chat
• You have a passion for customer service
• You’ll show sensitivity and courage to help find the best solutions for our customers who are struggling
• You enjoy problem-solving and thinking creatively and independently

What we offer 🎁

At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:

• Unlimited holiday: we believe that well-rested and happy people make the best employees
• Competitive compensation plan
• Personal growth fund: Raise your game from great to spectacular
• The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
• Workspaces in Warsaw, London, Atlanta and Toronto

We can only consider applications from candidates eligible to work in the USA without requiring visa sponsorship.