Systems Administrator

EasyLlama is transforming the HR compliance industry by reinventing outdated and uninspiring training solutions and adapting them for the mobile-first generation. Our engaging, fun, and interactive training helps millions of employees worldwide build a safer, more positive, and inclusive workplace. As we continue to set the standard in compliance solutions, our vision extends far beyond training—we aim to partner with thousands of organizations to reduce employee risk and foster a more inclusive and secure environment for all.

With world-class customer reviews—boasting a 96% rating on G2 from over 100 reviews—and industry-leading NPS and Customer Satisfaction scores, EasyLlama is proud to have earned the trust of over 5,000 clients, including brands like Shake Shack, WeightWatchers, Sephora, JiffyLube, and Y Combinator. Our mobile-friendly platform delivers on-demand, self-paced, and bite-sized solutions that meet employees where they are, increasing engagement and retention.

At EasyLlama, we are not just transforming compliance training—we are challenging the status quo. We have a strong culture of collaboration, innovation, and getting things done.

About the Role:

This is a self-sufficient individual contributor role. You’ll be the primary systems owner for EasyLlama’s go-to-market tooling — managing HubSpot (CRM), Gong, PandaDoc, Dialpad, Lucia (data enrichment), LlamaVisor (internal customer data backend), Sendspark, and related integrations and automation. This is a cross-functional role: technical systems work, product/ops partnership, vendor management, documentation, and end-user enablement. You should be comfortable owning projects end-to-end.

Key responsibilities:

Platform administration

• Make decisions about the ideal tech stack to improve GTM efficiency at EasyLlama.

• Administer HubSpot: users & permissions, properties, pipelines, deals, contact & company data model, workflows, lists, templates, and reporting.

• Manage Gong: user access, workspace configuration, integration with HubSpot/Dialpad, and recording/insights lifecycle.

• Administer PandaDoc: templates, contract lifecycle, eSignature workflows, and HubSpot/PandaDoc linkages.

• Maintain Dialpad: phone provisioning, call routing, logging and HubSpot call records.

• Manage Lucia: enrichment workflows, API keys, mapping enrichment fields to HubSpot and LlamaVisor.

• Support Sendspark: template management, personalization tokens, and integrations for personalized video outreach.

• Own LlamaVisor integrations: ensure customer data syncs reliably between LlamaVisor and HubSpot/analytics systems, debug sync issues and maintain data model documentation.

Integration & automation

• Design, implement and maintain integrations between systems (native integrations, middleware like Zapier/Make, custom scripts using APIs).

• Build and maintain automations to reduce manual work for Sales, SDR, CS, and Marketing.

• Ensure data integrity across systems (deduplication, field mapping, sync rules) and maintain data pipelines.

Reporting & observability

• Maintain GTM operational dashboards and reports, support ad hoc analytics requests and ensure source-of-truth data.

• Implement alerts and SLAs for critical syncs and automations.

Enablement & documentation

• Produce clear runbooks, system diagrams, onboarding docs, and training materials for GTM teams.

• Train Sales, Marketing and CS teams on best practices and new functionality.

Vendor & budget management

• Manage vendor relationships, contracts, renewals, and help evaluate new GTM tools.

• Manage operational budgets for GTM tooling as required.

Who You Are:

• 3+ years experience administering GTM systems (CRM + sales enablement / comms tooling) or Revenue Operations / GTM Ops role.

• Hands-on HubSpot admin experience (properties, pipelines, workflows, reporting).

• Experience with one or more of: Gong, PandaDoc, Dialpad, Sendspark, or similar systems.

• Strong API & integration experience (building/maintaining integrations with REST APIs; experience with middleware like Zapier/Make/Integromat is a plus).

• Comfortable with SQL and troubleshooting data issues

• Strong documentation and stakeholder communication skills; proven cross-functional collaboration with Sales and Marketing.

• Excellent problem solving and incident response skills; able to independently drive projects to completion.

Preferred qualifications:

• HubSpot certifications (Admin, Sales Software, etc.).

• Prior experience owning internal systems or a customer data backend (similar to LlamaVisor).

• Experience with data warehousing / BI tools (BigQuery, Snowflake, Looker, or equivalent).

• Experience supporting compliance frameworks (SOC2, GDPR).

• Experience with Gong admin or implementation.

Interview Process:

• Initial Screening

• Hiring Manager Interview

• Case Study

• Cross Functional Team Interview

How We'll Take Care of You:

• Base Salary: $80,000 - $107,000

• Flexible, fully remote environment

• Competitive employer-sponsored health insurances

• 401(k) + company matching

• Professional development reimbursements

• Quarterly remote work stipend

The EasyLlama herd is fully remote, with employees distributed across the US. We are currently hiring in the following approved* states:

AR - Arkansas

AZ - Arizona
CA - California
CO - Colorado
FL - Florida
IL - Illinois

LA - Louisiana
MA - Massachusetts
MN - Minnesota
NE - Nebraska
NJ - New Jersey
NY - New York
NC - North Carolina
OH - Ohio
PA - Pennsylvania
TN - Tennessee
TX - Texas
UT - Utah
VA - Virginia
WA - Washington
WI - Wisconsin

*EasyLlama reserves the right to change the list of approved states at anytime.

To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!

At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, veteran status, disability, sexual orientation, gender identity or religion.