Operational Manager / 245D Designated Manager - job 1 of 7

A Little About Us

At Dungarvin, we are more than a national provider of support services—we are a mission-driven organization rooted in respect, inclusion, and person-centered care. Since 1976, we have been committed to enhancing the quality of life for individuals with intellectual and developmental disabilities, including those with mental health, behavioral, and complex medical needs.

Dungarvin’s mission is simple yet powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do—from the way we build individualized service plans to how we engage with families, teams, and communities. We believe each person deserves to direct their own life, and we work to ensure their voices are heard and honored.

Operating across fifteen states, our team members—from direct support professionals to administrative staff—share a common purpose: to empower people with disabilities to live meaningful lives, on their own terms. Through Medicaid and Community Support Waivers, we deliver flexible, high-quality services tailored to each individual’s goals, values, and aspirations.

Join our Dungarvin family and help us make a lasting impact—one person, one voice, one choice at a time.

The Operational Manager (OM) manages and oversees services, staff, and facilities, ensuring a high standard of care and seamless coordination of organizational services. You'll play a key role in upholding and promoting Dungarvin's mission, making a meaningful impact every day!

Perks/Benefits:
• Starting Salary $73,000.00 - $75,007.50 annually *Listed salary range is based on experience level and may vary depending on an individuals skills and qualifications.
• $5,000.00 retention bonus
• Medical, Vision and Dental Insurance for eligible employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for eligible employees.
• Pet Insurance
• Life Insurance
• 401 K plan for eligible employees with a 3% company match vested at 1 year
• Paid Time Off
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Scheduled pay increases
• Employee Assistance Program
• Dedicated training department with paid training

Note: Current employees of Dungarvin are not eligible for the sign-on bonus associated with this position.

What You Get To Do:
Quality and Program Management: Oversee service quality, maintain regular contact with individuals served and their support networks, manage support plans, and address complaints. Ensure programs meet licensure and certification standards and conduct evaluations and audits.

Financial Management: Ensure programs meet financial targets, manage budgets, and address financial needs. Collaborate on budget development and manage accounts receivable and expenditures.

Personnel Management: Supervise program managers, oversee hiring, training, and performance evaluations, and manage staff schedules and payroll.

Residential programs: Ensure the maintenance and safety of facilities, comply with regulatory standards, and manage risk.

Professionalism and Leadership: Promote the organization's mission and values, represent the organization professionally, and participate in work groups and committees.

What Makes You A Great Fit:

•  Must meet Designated Manager qualifications in accordance with the 245D requirements. https://www.revisor.mn.gov/statutes/cite/245D.081
•  Bachelor's Degree in Human Service field and 2 years' experience in a related field
•  Valid United States Driver’s License with acceptable motor vehicle background check per Dungarvin, Inc’s policy.
•  Valid liability vehicle insurance with reliable transportation.
•  Must demonstrate good decision-making, time management, communication skills, be responsible, flexible and have management experience.
•  Prior experience in a residential program is preferred.

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At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer. All your information will be kept confidential according to EEO guidelines.