Client Success Advisor
Skills
- Strong knowledge of GRC concepts, regulations, and industry standards
- Experience working with SaaS platforms and enterprise software
- Proven ability to build and maintain senior stakeholder relationships
- Excellent written and verbal communication with ability to translate technical concepts to business value
- Analytical problem-solving to assess complex client challenges and design solutions
- Project and account management skills with high attention to detail
- Willingness to travel to client locations
Responsibilities
- Advise clients on configuring, customizing, and optimizing Diligent’s GRC platform to meet business processes and objectives.
- Conduct in-depth assessments of client GRC requirements, challenges, and roadmaps to recommend tailored solutions.
- Collaborate with clients on governance, risk, and compliance implementations within the platform.
- Monitor usage and adoption to identify at-risk clients and implement strategies to increase product engagement.
- Partner with Product, Support, Sales, and Customer Success teams to drive continuous platform improvement.
- Share industry trends, regulatory developments, and best practices with clients as a subject-matter expert.
- Manage multiple client engagements concurrently while prioritizing deliverables and timelines.
- Travel to client sites as needed to support onboarding, reviews, and escalations.
Education
- Bachelor's degree in a relevant field or equivalent professional experience
- Relevant industry certifications (preferred but not required)
Benefits
- Flexible work environment and hybrid work model
- Comprehensive health benefits
- Generous time off policy and global days of service
- Meeting-free days and wellness programs
- Diversity and Employee Resource Groups
- Career growth and learning opportunities
Average salary estimate
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Headquartered in New York City, New York, Diligent is a software as a service company that enables board members of corporations, government organisations and not-for-profit groups to share and collaborate information for board meetings.
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