Senior Product Manager, Patient Experience (Full-Time)
Skills
- Proven product management experience in a tech-enabled services context
- Strong data analysis and metrics-driven decision making
- Experience with user research and stakeholder interviews
- Understanding of mobile app development, API integrations, UX and information architecture
- Knowledge of healthcare clinical workflows and regulatory considerations
- Excellent written and verbal communication and cross-functional collaboration
Responsibilities
- Own patient experience performance and initiatives across the organization, maintaining deep understanding of the patient journey.
- Develop and prioritize a patient experience product strategy that aligns with company mission and business goals.
- Analyze patient experience metrics (e.g., NPS, retention) and translate insights into product and process improvements.
- Lead end-to-end product development for both service/process solutions and digital features, from scoping to launch.
- Build and optimize SOPs and site-level tools to ensure consistent implementation across locations.
- Collaborate cross-functionally with clinical, operations, design, engineering, and marketing teams to deliver high-quality solutions.
- Define success metrics, track impact, and iterate on product initiatives based on data and user feedback.
- Communicate roadmap, secure stakeholder buy-in, and manage execution in a fast-paced environment.
Education
- Bachelor's degree or equivalent experience required
- Master's degree, MBA, or advanced clinical/technical degree preferred
Benefits
- Competitive compensation
- Medical, dental, and vision insurance with HSA/FSA option
- 401(k) with employer match
- Paid time off
- Paid parental leave
Average salary estimate
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