Stakeholder Channel Analyst - Employee Experience (Open to hiring at the Experience Channel Manager level)

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work. 

Join our Employee Experience team, where, in partnership with key stakeholders in human resources, technology and other departments, we help shape the employee journey at Wellmark. We are a multidisciplinary team committed to designing and delivering an exceptional end-to-end employee experience across human resources, technology, culture and work environment related service moments. We treat Employee Experience as a product—grounded in empathy, driven by data, and continuously improved through employee feedback. Our mission is to ensure every employee feels supported, connected and inspired throughout their journey, enabling them to do their best work and grow with purpose. 

Under Employee Experience leadership guidance, you will own the analysis, execution, and operation of internal channels and tools used daily by Wellmark employees. You will help drive continuous optimization by leveraging user research, market insights, channel economics, personas, and real-time performance metrics. 

This role will collaborate with stakeholders to prioritize features, enhancements, and user needs, while building trusted partnerships across the organization to deliver seamless, impactful experiences that employees love. 

You’ll be part of a team seeking to support and enhance a unified, human-centered employee experience that empowers every individual to thrive, innovate, and deliver exceptional value—while reinforcing our mission to support health and deepen the connection between our workforce and the members we serve. 

Job Leveling Note: This role can be filled at the Analyst or Manager level depending on work experience, skills, and demonstrated ability.  We invite you to apply whether you have the minimum experience required described below or if you have much more experience! 

Preferred: 

• Prior experience from a leading consumer brand recognized by customers for experience. 
• Three or more years working in an agile environment and understanding of the product lifecycle and model.  
• Prior experience working with design professionals, within a design thinking process 
• Prior experience managing the strategy, roadmap, and operations of consumer digital customer channels 

Stakeholder Analyst Level Required: 

• Bachelor's Degree or direct and applicable work experience 
• Four years relevant experience including: 
• Ability to contribute to data-driven business decisions 
• Experience with agile business analysis, including documentation of user stories and test requirements, process documentation 
• The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers. 
• Ability to identify approaches, risks, and mitigation strategies to meet functional user needs. 
• Consulting skills required with, excellent communication, collaboration and interpersonal skills 

Experience Channel Manager Level Required: 

• Bachelor's degree or direct and applicable work experience 
• Minimum of 4+ years of relevant experience including experience with agile business analysis, including documentation of user stories and test requirements, as well as process documentation. 
• Strong consultation, interpersonal, and relationship management skills with the ability to make decisions, influence, and solicit cooperation and consensus from key stakeholders and leadership. 

a. In collaboration with leadership, execute designated components of a multi-year roadmap for assigned channels used by employees. 

b. Analyze channel usage and interpret research, to create solutions that meet those needs. Incorporate research and feedback into analysis of channel performance data and make suggestions for improvement after specific channel features launch. 

c. Contribute to the management of investments for the assigned channels by participating in the project and operational processes, and in the identification of new features and functionality for the user. 

d. Partner effectively with Experience Design and Experience Delivery teams to ensure channel roadmap priorities align with employee experience product strategy and roadmaps. 

e. Assist in coordinating with the Business Process Execution teams during the discovery, design, and delivery phases for each release within the channel roadmap. 

f. Partner with leadership, technical experts, user experience design experts, business process execution teams, and other stakeholders to contribute to logical feature/functionality multi-year release plans. 

g. Participate in ideation and design thinking sessions in cooperation with appropriate stakeholders to ensure goals are accounted for in the channel roadmap. Work collaboratively with Experience Leads, Experience Managers, Product Owners and other stakeholders to ensure that detailed requirements are in alignment with channel and employee experience goals and roadmap. Work collaboratively with UX Designers to ensure that experience designs are in alignment with user goals. 

h. Understand related industry trends that can create business and user value. 

i. Work collaboratively with appropriate stakeholders and leadership to ensure the execution of channel roadmaps are effectively aligned to active and planned projects. 

j. Other duties as assigned. 

All your information will be kept confidential according to EEO guidelines.

An Equal Opportunity Employer

The policy of Wellmark Blue Cross Blue Shield is to recruit, hire, train and promote individuals in all job classifications without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or any other characteristic protected by law.

Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact us at [email protected]

Please inform us if you meet the definition of a "Covered DoD official".

At this time, Wellmark is not considering applicants for this position that require any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please refer to the following resources:Nonimmigrant Workers and Green Card for Employment-Based Immigrants 

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