Senior Director, Experience Solutions & Success

EVERSANA:

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

The Sr. Director, Experience Solutions & Success oversees and leads the development/deployment of key strategic digital product/solutions for EVERSANA and ensures the target business benefits as part of EVERSANA’s digital growth strategy that these solutions deliver. The position is responsible for senior executive engagement and reporting on the state and performance of these initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by

• Strategic partner to EVERSANA ESS clients connecting the dots across our organization, activating the appropriate teams and capabilities to help wedge in additional services over time. 
• Ensure flawless execution of our EVERSANA ESS activities and connect the dots to other areas of the business.
• Lead development and execution of the EVERSANA ESS Sales & Marketing plan in partnership with commercial marketing
• Strategically partners with Agency account and EVERSANA new business teams to drive EVERSANA ESS awareness, sales and connect the dots across our organization, activating the appropriate teams and capabilities
• Assists new business pitch preparation and presentations
• Lead Affinity Marketplace SOW Addendums workstream and supports SVP in Affinity data partnerships
• Leads Omnichannel Advisory Council management and customer engagements, including member interviews, synthesizing and pulling through applicable feedback to internal team, events planning
• Supports and informs prospective client targeting efforts
• 3rd party Media vendor and internal media team liaison
• Marketing contributor to omnichannel engine product roadmap
• Supports and informs creation of new standard operating procedures for product implementation and handoff process for the engine once client signs
• Partners with account, strategy, PMO across Divisions and Service Lines and omnichannel implementation and product teams to define the project approach and plan for omnichannel initiatives, oversees work plans/timelines and communicates revisions as necessary to meet changing needs and requirements across the program
• Leads priorities and milestones at a program-level; manages assigned internal and external resources to completion

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values.  In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

• Setting and driving the strategic direction of the organization, ensuring alignment with overall business goals.
• Leading, mentoring, and developing high-performing teams to achieve outstanding results.
• Efficiently managing and allocating budgets and resources to maximize operational effectiveness.
• Building and maintaining strong relationships with key stakeholders, including investors, partners, and customers.
• Promoting a culture of continuous improvement and embracing new technologies or methodologies.
• Ensuring compliance with relevant laws, regulations, and industry standards.
• Representing the organization at major industry events, conferences, and forums.
• Leading initiatives that support community development and environmental sustainability.

EXPECTATIONS OF THE JOB:

• Travel (10%)
• Hours (40 Hours per week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education Bachelor’s degree in a technical or business discipline
• Experience and/or Training
  • 18+ years of product leadership/management experience on digital products and/or technology-driven solutions
  • 10+ years of experience with traditional project/program management (managing project managers) as well as Agile teams
  • Well-versed in Agile framework and rolling our Agile to an organization (some projects will be hybrid)
  • 10+ years of experience with managing large-scale, cross-functional and global project teams
  • Excellent interpersonal skills with the ability to productively interact and negotiate with all levels of customers and company personnel.
  • Excellent communication skills (written and verbal) and embodies a collaborative work style
  • Excellent organizational skills with the ability to: perform detail-oriented work accurately, handle several assignments simultaneously, maintain confidential information, and produce reports in a timely manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Technology/Equipment
  • Proficiency in common software applications like Microsoft Office (Word, Excel, PowerPoint) and web browsers 

PREFERRED QUALIFICATIONS:

• Education master’s degree in business or Technical Discipline
• Experience and/or Training
  • 20+ years of experience in the health sciences industry a plus
•  Licenses/Certificates
  • Agile certification
• Technology/Equipment
  • Knowledge of current Digital trends, practices and technologies including Automation / Bots, Cloud service / API management, CX/UX design, Data science, Digital Product management, E-Commerce, Immersive (AR/VR/XR), IoT / Sensor / Wearables etc.
  • Proficiency using the following software/hardware: Microsoft Project, Microsoft Excel, Microsoft Word, Microsoft Outlook, Visio, Jira.  The ability to learn and become proficient in company software packages 

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  More information about EVERSANA’s benefits package can be found at eversana.com/careers.  EVERSANA reserves the right to modify this base salary range and benefits at any time. 

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected].

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