Product Manager (Voice)

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for a Product Manager to join our growing team! In this role, you will play a critical role within our Brightspeed Business Product Team, leading the development, launch and lifecycle management of data and voice products for SMB, Mid-Market, Enterprise and Wholesale customers. You will report directly to the Director, Product Development. You must have a proven track record for launching and managing the entire lifecycle of different products in the US market, maintaining a high level of ownership and accountability across the whole product lifecycle process (end to end).

Product Strategy and Vision:

• Define and articulate the product vision, strategy, and roadmap in alignment with overall business objectives and market trends.
• Conduct thorough market research, competitive analysis, and internal/external interviews to identify new product opportunities and enhance existing offerings.
• Develop compelling business cases for new initiatives, including market sizing, financial projections, and go-to-market strategies.

Product Development and Lifecycle Management:

• Lead the product development process from ideation to launch, collaborating with engineering, IT, marketing, operations, sales and support teams.
• Translate customer needs and business requirements into detailed user stories and acceptance criteria for development teams.
• Manage the product backlog, prioritizing features and initiatives to maximize value and align with strategic goals.
• Monitor product performance post-launch, using key metrics (e.g., adoption rates, NPS, revenue, churn) to drive continuous improvement and future iterations.
• Manage the full product lifecycle, including sunsetting legacy products and managing transitions.
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.

Cross-Functional Collaboration:

• Serve as the internal and external product champion, evangelizing the product and its value proposition to stakeholders at all levels.
• Work closely with technical and non-technical teams, including Engineering, Development, Marketing, Sales, Service Delivery and Customer Support, to ensure seamless execution and delivery.
• Foster a culture of ownership and collaboration, ensuring all teams are aligned on product goals and priorities.

Market and Financial Performance:

• Analyze product performance data to identify trends, opportunities, and risks.
• Contribute to achieving and exceeding corporate budget goals by driving initiatives that boost profitable revenue and market share.
• Determine and deliver returns from product investments in collaboration with FP&A.
• Support sales and marketing efforts by providing subject matter expertise, developing collateral, and participating in customer visits and presentations.
• Work with cross functional teams to build and deliver sales enablement material such as videos, tech specs and other collateral.

As a Product Manager, your duties and responsibilities will include:

• Work with IT and other key stakeholders to groom product requirements and turn them into actionable Jira tickets and technical requirements for software developers and network architects
• For larger projects, collaborate with multiple project managers to maintain and updated project plan and produce project reports for upper management. For smaller projects, act as the project manager for product development activities. For all projects, establish end-to-end product development plans involving all required resources -internal and external- for a successful development, implementation and launch of new products and features.
• Collaborate with vendors and different teams to evaluate, test, qualify and select technological solutions associated to product initiatives
• Produce competitive analyses for specific products and markets, determining competitive advantages and creating product roadmaps and new initiatives that enhance Brightspeed’s competitive edge and contribute to growing the brand’s recognition in the markets where Brightspeed’s network is deployed
• Collaborate in developing long term business plans and each year’s budget for the product portfolio
• Participate in meetings with customers, vendors, events and other internal and external activities as required to contribute to promoting the Brightspeed brand and its products and understanding the needs of customers from different segments
• Establish and champion a roadmap that inspires the company to deliver solutions for customer unmet needs

Professional Success Competencies

• Communicating - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods, both internal and external.
• Leadership – Ability to influence and participate in the decision process for product development and product strategy at different levels in the organization.
• Innovative - Ability to analyze market segments, evaluate competitors and collect customers’ preferences to develop product roadmaps that create competitive advantages.
• Problem Solving and Decision Making – Identifying issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, & chooses a course of action.
• Driving for Results - Setting ambitious standards of performance for self; responsibility for work goals; initiates, focuses, and monitors the efforts; proactively acting, and going beyond what is needed.
• Client & Partner Relationships - Developing and sustaining relationships based on an understanding of client, partner and stakeholder needs and actions.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s Degree required (preferred Engineering, IT, or equivalent work experience).
• Experience with broadband technologies and regulations
• 5+ years of experience in telecommunications products like Metro Ethernet, GPON, Broadband Internet, DIA, SD-WAN, and managed services like Managed WAN/LAN/Wi-Fi
• 3+ years of Product Management, managing the end-to-end product lifecycle
• Proven track record launching new products in the US market for Small and Medium Business, Large Enterprise and/or Wholesale customers
• Experience with pre-sales, product architecture, sales engineering, business analyst or operations roles
• Exceptional organizational skills and the ability to manage the success of multiple projects concurrently
• Able to work in a fast-paced environment, and work collaboratively with Network, Engineering, Sales, Marketing, Legal, IT, Operations, Finance, Service Delivery & Assurance teams to ensure proper development and management of services
• Must be an enthusiastic self-starter, able to work independently
• Proficiency with Microsoft Office Suite, Jira and Confluence is required

BONUS POINTS FOR:

• Master’s Degree 
• Proven track record building a product-led growth engine  
• Experience with Asana, Microsoft Planner, Clipchamp, Miro and Postman

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice