Sr Staff Business Systems Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team::

We are seeking a highly skilled and experienced Business Systems Analyst to serve as a strategic liaison between Global Sales, Field Sales, and IT teams. This critical role requires deep expertise in Salesforce CRM platforms like Sales Cloud, Service Cloud and Experience cloud to enable global scalability, drive sales excellence, and support data-driven decision-making. The ideal candidate will collaborate with business leaders, stakeholders, and technical teams to design and deliver robust, user-centric CRM solutions that enhance productivity and improve customer engagement across global markets. Success in this role demands a self-starter who is detail-oriented, reliable, and motivated, with exceptional problem-solving skills and the ability to translate complex business challenges into robust, user-centric CRM capabilities that enhance productivity and improve customer engagement across global markets.

Where you come in:

• Ability to analyze and define business requirements for IT systems, ensuring seamless and high-impact implementation of technology solutions.
• Collaborate closely with Sales, Field Sales, Commercial Operations, and Marketing teams to understand business processes, identify system gaps, and propose innovative solutions.
• Ability to provide expert guidance and mentorship while delivering customer-focused support to stakeholders, ensuring successful project outcomes and driving adoption and engagement across the organization.
• Conduct detailed requirements analysis, documentation, and process mapping to translate business needs into functional and technical specifications
• Proficiency in process documentation and visualization tools (e.g., Lucid, Microsoft Visio)
• Ability to create and manage epics and user stories within an Agile framework using tools such as JIRA, ensuring each story includes clear acceptance criteria, accounts for dependencies on other stories and initiatives, and supports overall project objectives.
• Develop test plans, lead user acceptance testing (UAT), validate functionality, and ensure solutions meet defined requirements and compliance standards.
• Support user onboarding, documentation, and training to drive system adoption and ensure smooth rollout of new features and processes.
• Maintain data accuracy and integrity across systems; design and deliver actionable analytics and reports to support Sales strategy and decision-making.
• Proactively identify opportunities to enhance CRM capabilities and business processes through technology innovation and best practices.
• Oversee implementation projects from initiation through completion, ensuring deliverables are met on time, within scope, and in alignment with organizational goals.

What makes you successful:

• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or related field.
• Experience: 10+ years of experience in Business Systems Analysis or CRM support, with at least 5 years of hands-on experience in Salesforce and/or Veeva Vault.
• Proven track record supporting Sales and Field Sales business functions in a commercial or life sciences environment.
• Strong understanding of CRM processes (Lead-to-Order, Order to Cash, Territory Management, Call Planning, Sample Management, etc.).
• Demonstrated success leading cross-functional, global CRM implementations with measurable business outcomes.
• Experience leading system implementation or enhancement projects end-to-end.
• Familiarity with GxP, SOX compliance, and data governance practices preferred.
• Excellent communication, stakeholder management, and analytical skills.
• Salesforce Administrator or Veeva certification is a plus.
• Experience with Agile development methodologies and project lifecycle management
• Exceptional analytical, problem-solving, and stakeholder management skills.
• Strong written and verbal communication skills, capable of influencing both technical and non-technical audiences.

Core Competencies

• Strategic thinking with a strong business acumen
• Excellent problem-solving and analytical abilities
• Effective cross-functional collaboration and stakeholder engagement
• Strong project management and organizational skills
• High attention to detail and commitment to data integrity
• Adaptable and proactive in a fast-paced, dynamic environment
• Ability to work effectively across multiple regions, teams, and time zones, ensuring smooth coordination in a global business environment

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Certified Business Analyst
• Agile / Scrum Certification

Technical Skills

• CRM Platforms: Salesforce (Sales Cloud, Service Cloud), Veeva Vault (PromoMats, CRM)
• Tools: JIRA, Confluence, Tableau, Excel (Advanced)
• Methodologies: Agile, Waterfall, SDLC

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education Requirements:

• Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 13+ years related experience or a Master’s degree and 8+ years equivalent industry experience or a PhD and 5+ years of experience.

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com. 

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided:  https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
 

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