LN Venues, POS Systems Analyst

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

You prefer a detailed approach to understand complex situations, such as defining how enterprise systems integrate with each other.  You enjoy creating methods of standardization when you encounter disorganized environments.  You prioritize informational accuracy, while still achieving high levels of efficiency.  You remain focused and productive during times of chaos and ambiguity.  You volunteer the extra time & effort required to meet organizational goals within challenging timelines.  If you identify with each of these qualities, continue reading below.

THE JOB

The POS Systems Analyst maintains data integrity of IT applications used at Live Nation amphitheaters, clubs, and theatres.  Stakeholders throughout Live Nation rely on consistent, accurate data to make informed business decisions and operate IT applications seamlessly.  As end users interact daily with venue applications, the Systems Analyst reviews newly created data and curates it for enterprise-level reporting standards.  The Systems Analyst also defines required functionality and data formats as venues adopt new applications to meet operational needs.  Thus, the Systems Analyst supports the interdependencies between venue operations and business analytics.

Point-of-Sale system stability remains high priority, while opportunities continue to emerge among other venue IT applications: Time & Attendance, Digital Signage, CCTV, and more.  The Systems Analyst performs nearly all duties remotely, although onsite venue engagements throughout the US arise occasionally.  Live events provide crucial revenue opportunities and occur after conventional business hours, so partner stakeholders may periodically contact the Systems Analyst during these timeframes.

WHAT THIS ROLE WILL DO

• Input new application data: retail items, employee credentials, reporting objects, etc.
• Cleanse historical datapoints to align with new system structures and standards
• Maintain established SKU-based data structures for enterprise-level reports
• Gather requirements and manage timelines to integrate applications for venues
• Document system policies, procedures, and architecture for cross-functional training
• Diagnose root cause and exposure to the enterprise as new system issues arise
• Establish processes to administer complex systems with improved accuracy and efficiency
• Provide cross-functional subject matter expertise and support for new venue IT initiatives

WHAT THIS PERSON WILL BRING

• Outstanding attention to detail for identifying patterns and curating obscure system data
• Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables
• Diligence in troubleshooting complex problems with little information to reach resolution
• Familiarity with multi-location enterprises and unifying different data sources
• Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business
• Exceptional professionalism through written and verbal communications
• Positive, team-first attitude and consistent interest for the subject matter
• Willingness to travel up to 20%, possibly skewed seasonally
• A technology/analytics credential from an accredited university will help, but is not required

Physical Requirements/Work Environment

• Sits for extended periods of time at a computer station or work desk
• Uses hands and fingers to operate computers and office equipment
• Lifts up to 20 pounds
• Crouch/kneel/bend/reach and stand/walk regularly for several hours at a time when installing or supporting technology at venues
• Exposure to typical office environment conditions and noise levels while working from central office;
• Exposure to large crowds, high volumes of noise, and sometimes outdoor conditions during onsite venue support;
• Travel may require flying, driving, or using mass transit.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

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