Sr. Manager, Implementations
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
CVS Health is uniquely positioned to make health care simpler, better, and more accessible for our members and clients. Through our wraparound care management services, retail locations for easy access to care, and continual investment in digital & analytics, CVS Health provides novel solutions to meet the most demanding needs in health care.
Within the Care Management portfolio at CVS Health, clients adopt a variety of solutions that address intricate care needs such as managing diabetes, site of care navigation, adherence to medications for chronic conditions, and more. In the Sr. Implementation Manager role, you will work on a variety of program implementations across various Employer, Commercial Health Plan, and Medicare clients with direct reports. You will help support the Director of Implementation Services and provide pre-implementation support to the Sales, Account Management and Commercialization teams.
The Sr. Implementation Manager is a highly visible and critical role for the Implementation Services Team. Once a client adopts a new program or product, you will be the resource for the assigned Implementation Manager, and in some cases, the assigned Implementation Manager for special projects throughout the entire implementation process. Of utmost importance is supporting the team delivering a quality client experience during the implementation and maintaining and growing the client relationship. Professionalism and an ability to handle the complexity of a care management product implementation are key for this role.
Responsibilities in this role include but are not limited to:
Be accountable for the end-to-end program implementation of multiple products within the Care Delivery Organization portfolio
Be the point person for the Implementation Manager throughout the implementation process, attending kick-off and status meetings, and tracking the project implementation against the project plan in support of the Implementation Manager. For special projects you may be the assigned IM.
Report to leadership regularly on the implementation status on behalf of the team
Ensure client needs are met and requests are resolved and/or escalated in a timely manner
Ensure client implementation milestones are hit with the outlined SLA to ensure a timely product launch
Support the oversight of the Implementation Team and process
Maintain Implementation records across all clients implemented
Support ongoing team meetings to ensure continuity of knowledge across the team
Required Qualifications
4+ years working in project management, client implementations, or client facing roles
Professional demeanor with internal and external stakeholders
Extensive client facing experience
Ability to prioritize work and perform independently
Team player, but also ability to manage complex projects independently
Proven track record leading or managing large projects
Outstanding communication skills - relating to all levels of an organization
Outstanding organizational skills – relating to the management of multiple projects and programs
Leadership skills – relating to supporting and motivating team members
Ability to think strategically to increase productivity and improve processes
Ability to travel onsite when needed
Preferred Qualifications
Project Management (non-IT) experience
Health care product implementation experience
Demonstrated and strong interpersonal skills
Ability to manage multiple priorities and clients simultaneously
Experience with common implementation tools such as Microsoft Project
Education
Bachelor’s Degree or equivalent experience required
Project management certification preferred
Pay Range
The typical pay range for this role is:
$67,900.00 - $149,328.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 09/30/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Average salary estimate
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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.
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