Sr. Sales Operations Manager

Cricut® makes smart cutting machines that work with an easy-to-use app, an ever-growing collection of materials, and crafting essentials to help you design and personalize almost anything — custom cards, unique apparel, everyday items, and so much more. 

We believe everyone is born creative. We’re a diverse tapestry of thinkers, dreamers, givers, DIYers, handi-workers, artisans, and forever and always architects of things. 

At Cricut, we place the power of handmade into the hands of all. We give you beautiful, easy-to-master tools so you can make something unique, remarkable, perfect. We surround you with ideas, community, inspiration, and encouragement to take your creativity further than you ever imagined. And as a community, we celebrate the exhilarating act of making every single day. 

So, make that handcrafted card that feels like a hug. Design a shirt for fun, for family, or for a full-blown business. Craft with a passion or for a purpose. Make something big and bold, itsy-bitsy, amazingly ambitious, or just plain silly. Whatever you make, just make your heart out. Because here’s the remarkable truth: When we all make together, we make all things possible. 

Let’s make. 

Cricut is looking for a self-motivated, detail-oriented, and analytically minded Senior Sales Operations Manager to join our Sales Operations team. This role supports a wide range of strategic and operational initiatives across North America and plays a key part in driving business performance through forecasting, reporting, and cross-functional collaboration.

The ideal candidate is highly analytical, data-driven, and comfortable working across departments, including Sales, Finance, Operations, Product Management, and Inventory Planning. You’ll be instrumental in ensuring timely and accurate reporting, maintaining optimal inventory levels, and supporting sales initiatives to drive growth and operational excellence.

What You’ll Do

Sales Operations & Analytics

• Prepare weekly, monthly, and quarterly materials for business reviews with Sales and Finance.
• Build, run, and analyze reports and dashboards to provide key business insights for Cricut and retail partners.
• Support ad hoc reporting requests and develop tools/processes to improve team efficiency.
• Manage forecasting and demand planning for Machines, Extensions, Consumables, and Accessories.
• Conduct weekly/bi-weekly inventory planning calls with major retail accounts such as Walmart Marketplace.
• Create and maintain a rolling SKU-level sales plan by account and by week.
• Analyze weekly sales performance vs. forecast and report findings to stakeholders.
• Monitor inventory levels, sales trends, and market conditions; communicate risks and opportunities proactively.
• Collaborate with Key Account Managers and leadership to develop quarterly and annual business plans.

Inventory & Order Management

• Partner with Order Management and the EDI team to ensure accurate and timely processing of purchase orders.
• Ensure orders meet customer-specific supply chain requirements to minimize chargebacks.
• Collaborate with Sales and Inventory teams to maintain optimal stock levels and maximize inventory productivity.
• Support promotional activities by coordinating with Sales and Demand Planning teams.
• Develop replenishment strategies for high-demand or seasonal items.

Retail & Merchandising Support

• Align inventory availability with financial objectives and in-stock goals.
• Analyze sell-in/sell-through performance and provide actionable recommendations.
• Track key inventory metrics and communicate performance updates to internal teams.
• Coordinate with buying teams to foster a proactive and collaborative environment.

Cross-Functional Collaboration

• Serve as a liaison between Sales, Operations, Finance, and Product teams to support inventory and sales initiatives.
• Maintain strong relationships across departments to resolve issues quickly and effectively.
• Assist in resolving disputes and chargebacks in collaboration with the Finance team.

Key Performance Metrics

• Inventory turns and productivity
• Forecast accuracy
• Fill rates and in-stock percentages
• Timely and accurate order execution
• Chargebacks and disputes as a % of sales
• Achievement of financial targets for assigned projects

What We’re Looking For

• Bachelor’s degree in Business, Supply Chain, Finance, or related field (preferred)
• 5+ years of experience in sales operations, demand planning, or supply chain management—ideally in consumer electronics, retail, or e-commerce
• Strong analytical skills and the ability to work with large datasets
• Expertise in Excel (pivot tables, formulas, trend analysis)
• Experience with business intelligence tools such as Tableau, Domo, or similar
• Familiarity with statistical modeling and sales forecasting
• Proven ability to drive results through process improvement and data insights
• Excellent organizational, communication, and problem-solving skills
• Ability to thrive in a fast-paced, team-oriented environment with minimal supervision

A Quick Note Before You Apply…

This role is in-office at least 3 days per week.

We believe that real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and enjoy those unplanned hallway conversations that spark great ideas—you’ll love it here.

If you’re looking for a fully remote role, this likely isn’t the right time or place. But if you’re excited by challenge, purpose, and building something better, we’d love to hear from you.

Let’s make something amazing—together.

We’ve got you covered

At Cricut, we take care of our people. Enjoy competitive Medical, Dental, and Vision coverage, a 401(k) match, generous PTO, and a yearly lifestyle stipend to support your wellness and passions. You'll also get exclusive employee discounts—and best of all, you’ll be surrounded by some of the most talented and creative individuals out there.

Cricut is in a powerful chapter of transformation. We’re evolving fast—refining our strategy, growing our teams, and raising the bar across the board. This is an incredible opportunity for the right kind of person—but it’s not for everyone.

We’re looking for A-players—people who don’t just meet expectations, but consistently exceed them. If you thrive in dynamic environments and find joy in turning challenges into momentum, keep reading.

Here’s what makes someone a great fit for this role (and for this moment at Cricut):

You have a bias for urgency. 

You don’t wait for perfect clarity to take action—you start, learn, and adjust. You believe that speed matters, especially when paired with thoughtfulness. You ask: “What can move forward today?” and push past inertia.

You set high standards—especially for yourself.

You’re proud of your work and protective of your reputation. You take ownership, deliver quality, and don’t cut corners. You hold yourself accountable without waiting to be asked.

You stay focused when things are moving fast.

You can identify what really matters and don’t get distracted by noise. You prioritize well and manage your time wisely.

You collaborate like a pro.

You elevate the people around you, communicate clearly, and give thoughtful feedback. You’re low ego, high output—and your team loves working with you.

What to Do Next:

Please attach your resume, cover letter and/or include links to your portfolio or other social presence. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.

Cricut® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This position is contingent on successfully completing a Criminal Background Check upon hire. Cricut participates in E-Verify.