DIR WORKPLACE EXCELLENCE

Overview

Director, Workplace Excellence

Full time, 80 hours per pay period, Day Shift

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year. Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Director Workplace Excellence is a strategic leader responsible for shaping and driving initiatives that enhance organizational culture, leadership capability, employee experience, and talent outcomes. This role partners with leaders in Human Resources and across the enterprise to design and implement integrated strategies that support onboarding, development, engagement, and change readiness, ensuring alignment with business goals and values. 

Recruiter: Suzie McGuinn || [email protected]

Responsibilities

• Champion a values-driven culture that fosters strong leadership and high performance.
• Lead initiatives to assess and improve employee engagement and well-being.
• Fosters meaningful interactions between leaders and employees, ensuring that feedback, recognition, and development are embedded in daily practices.
• Design and deliver scalable leadership development programs for all levels
• Oversees the integration of people processes—including onboarding, talent development, succession planning, and change management—ensuring they are data-informed, and aligned with organizational values.
• Facilitate feedback and leadership assessments.
• Oversee enterprise onboarding strategy to ensure a consistent, engaging, and impactful experience for new hires and internal transfers. Collaborate with Talent Acquisition and HRBPs to align onboarding with culture and performance expectations.
• Develop frameworks for assessing potential, readiness, and career pathways.
• Partner with HR and business leaders to identify and accelerate high-potential talent.
• Consult with senior leaders on organizational design and team effectiveness
• Lead change management efforts for enterprise-wide initiatives, including communications, training, and stakeholder engagement.
• Use data and diagnostics to inform interventions and measure impact.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

Master’s degree required in Business or Healthcare Administration or Organizational Development or equivalent.

Minimum Experience:

Minimum of ten years of progressively responsible experience in Human Resources, preferably in a large, matrixed environment. Previous experience leading a team required. Proven ability to influence and partner with senior executives. Strong business acumen and strategic thinking expertise in organizational development, leader development, and change leadership. Experience with talent assessments and development tools required. Excellent communication, facilitation, consulting and analytical skills

Licensure Requirement:

None