Medical Appointment Clerk

Compass Government Solutions is a Woman Owned Small Business serving those who have served our nation and is committed to excellence in our daily practices. At Compass Government Solutions (CGS), our employees are our most valuable piece of the puzzle.

Accepting Applicants for Proposal Submission

Compass Government Solutions is currently seeking a Medical Appointment Clerk to provide services at Warren Air Force Base in Wyoming.

This opportunity is part of a proposal effort. We are currently accepting applications from experienced candidates to be considered if the contract is awarded.

Schedule:
Monday - Friday 
6 AM to 5 PM, in 8 hour shifts

Job Duties:

• Schedules medical appointments from phone calls, secured messaging or other methods used for appointment request in accordance with local appointing guidelines. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system, currently GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS); validates/updates basic patient demographic information. May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Creates/delivers telephone messages (t-cons) to PCMs and/or clinic nurses using standard protocols and individual clinic guidelines.

• Must be a US Citizen

Education:

• High School Degree or GED equivalency

Certification:

• Basic Life Support

Benefits:

At Compass Government Solutions, we value our team and offer a comprehensive benefits package designed to support your health, well-being, and professional growth:

• Competitive Salary – Recognizing your skills and experience.
• Accrued Paid Time Off & Paid Federal Holidays – Balance work and life with time to recharge.
• Medical, Dental, and Vision Plans – Flexible coverage to meet your needs.
• Capital Services' CSI Benefits Packages – Our signature benefit offering enhanced coverage, mental health support, and specialized resources tailored to our employees’ unique needs.
• 401(k) Plan – Planning for your future has never been easier.
• Life & Disability Insurance – Protection and peace of mind for you and your family.

EOE AA M/F/Vet/Disability

Compass Government Solutions is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.