Sales Engineer - job 1 of 3

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

Position Overview:

We are seeking a dynamic and technically adept Sales Engineer to join our team. The ideal candidate will bridge the gap between our sales, product, and engineering departments, ensuring seamless technical demonstrations and a deep understanding of our processes compared to our competitors. This role requires a strong technical background, excellent communication skills, and a customer-centric approach.

What You'll Do

• Technical Presentations: Prepare and deliver compelling technical presentations to explain how our products and services function, highlighting their unique value propositions and benefits.

• System Requirements Alignment: Collaborate with customers and our engineering team to ensure our equipment meets all system requirements, addressing any technical challenges that arise.

• Sales Support: Communicate effectively with the sales team to understand customer demands and provide necessary technical support during the sales process.

• Customer Relationships: Build and maintain strong rapport with customers, fostering trust and acceptance of our products and services.

• Product Modifications: Plan and coordinate modifications to existing products to meet evolving consumer demands and ensure customer satisfaction.

• Problem Solving: Assist clients in resolving any issues related to product usage, providing expert guidance and support.

• Product Recommendations: Recommend new and improved products to customers, explaining how our solutions can be more cost-effective and beneficial for their needs.

What You Have

• Bachelor’s degree in an engineering, computer science, or related field.

• Relevant experience in a technical sales role, preferably within the healthcare industry.

• Strong technical acumen with the ability to understand and articulate complex product details.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams, including sales, product, and engineering.

• Customer-oriented mindset with a knack for building lasting relationships.

• Strong problem-solving skills and the ability to think creatively to meet customer needs

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.