Supervisor, Sales Academy

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supervising the performance of Inbound Sales Customer Account Executives (CAE) to maximize customer growth. Supports upper management by participating in the development and execution of acquisition, upgrades and retention plans. Executes incentive program to generate the sales of products and services. Interfaces with other internal sales and marketing groups to coordinate programs and adhere to distribution channel requirements. Coordinates and supervises day-to-day Inbound Sales efforts of the assigned Inbound Sales Representatives to meet sales revenue objectives. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.

Job Description

Core Responsibilities

• The preferred candidate will have a strong understanding of error messages and codes with order entry and will have previous or current working experience with entering orders from start to finish within CSG, XOE, and Einstein360. 
• Leads and monitors activities of Inbound Sales Representatives to ensure effective performance.
• Provides motivation to Representatives through individual contact, goal setting, periodic meetings and recommendation of incentive plans.
• Ensures that established goals and quotas for the department are reached and motivates department to meet these goals.
• Trains staff on products and services (through formal training and one-on-one coaching/ mentoring) by focusing on the sales process to ensure maximum lead generation and high closure rates for new business.
• Assures adherence to budgets, schedules, work plans and performance requirements.
• Develops personal performance plans with Inbound Sales Representatives and provides on-going sales coaching, performance feedback and quarterly performance plan reviews.
• Conducts real-time phone monitoring and coaching to Inbound Sales Representatives in order to maintain required service levels, provides immediate feedback to associates to enhance call quality and increase productivity levels.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Coaching, Inside Sales, Managing Sales Teams

Compensation

National Pay Range: $41,160.00 USD-$107,187.50 USD Illinois Pay Range: $43,732.50 USD - $94,325.00 USD Colorado Pay Range: $46,305.00 USD - $98,612.50 USD Hawaii Pay Range: $54,022.50 USD - $90,037.50 USD Washington DC Pay Range: $59,167.50 USD - $98,612.50 USD Maryland Pay Range: $48,877.50 USD - $98,612.50 USD Minnesota Pay Range: $46,305.00 USD - $90,037.50 USD New York Pay Range: $48,877.50 USD - $107,187.50 USD Washington Pay Range: $46,305.00 USD - $102,900.00 USD California Pay Range: $46,305.00 USD - $107,187.50 USD New Jersey Pay Range: $51,450.00 USD - $102,900.00 USD Vermont Pay Range: $48,877.50 USD - $85,750.00 USD

Targeted Commission: $19,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.