Call Monitoring Jobs

AssistRx is hiring an Adverse Event Reporting Specialist to lead QA activities for copay assistance programs and uphold quality standards in a specialty pharmacy support environment.

PanSophi Learning is hiring a Remote Infrastructure Engineer (Voice & Telecom) to architect, operate, and secure the company's VoIP and PBX systems for reliable enterprise voice communications.

Lead the Release Monitoring engineering team at LaunchDarkly to build observability-driven release tooling that makes software releases safer, faster, and more reliable.

Inclusive & Diverse

Diversity of Opinions

Collaboration over Competition

Growth & Learning

Transparent & Candid

Medical Insurance

Mental Health Resources

Learning & Development

Flex-Friendly

Grafana Labs seeks a Staff Backend Engineer to lead development of scalable synthetics and k6-based monitoring services for Grafana Cloud while collaborating across product, engineering, and open-source communities.

Work onsite at IonQ’s College Park lab maintaining and improving trapped-ion quantum computers to maximize uptime and performance for commercial customers.

USA Clinics Group is hiring a Call Center Training Manager to lead training, quality assurance, and coaching efforts at the Northbrook contact center to improve agent performance and patient experience.

Veracyte seeks a Software Development & Support Engineer to build and support Python/AWS-based production systems that power its genomic diagnostics platform.

Hudl seeks a pragmatic Software Engineer II to help scale observability and site reliability practices across the platform while collaborating closely with product teams.

Lead reliability and automation efforts for a fast-moving mortgage fintech, owning monitoring, on-call, tooling, and infrastructure to ensure safe, scalable production systems.

Lead observability strategy, automation, and incident response for enterprise platforms as a Senior Observability Engineer (remote, US).

Visa seeks an experienced Sr. Site Reliability Engineer to enhance reliability, automation, and incident response for critical payment systems in a hybrid role based in Highlands Ranch, CO.

Visa is hiring a Site Reliability Engineer in Austin to help automate operations, resolve incidents, and drive reliability improvements across critical payment systems.

Visa is hiring a Site Reliability Engineer to support and enhance the reliability and automation of mission-critical payment systems within the Product Reliability Engineering team.

AHEAD is hiring a Senior Observability Engineer to lead design, automation, and operational excellence for enterprise-grade monitoring and observability platforms across Managed Services.

Cooper University Health Care is hiring an Applications Analyst II to provide application support, testing, and optimization for clinical systems at our Camden facility.

Drive the development and operational excellence of Finch’s voice agents by running live calls, designing playbooks, and partnering cross-functionally to scale reliable automated workflows.

The University of Maryland Medical Center is hiring a Lead Communications Administrator (evening shift) to oversee emergency communications, dispatch operations, and team training in a high-volume hospital call center.

Work remotely with a U.S. client as a DevOps Engineer focused on cloud infrastructure, CI/CD pipelines, container orchestration, and system reliability.

University Hospital is hiring a Data Control Clerk II to handle incoming hospital calls, coordinate emergency paging/dispatch, and maintain critical communication systems in a fast-paced clinical environment.

Serve as the primary production support engineer for a remote US team, managing incidents, optimizing system performance, and working with cross-functional teams to improve reliability and scalability.

Support franchise brand consistency by coordinating virtual Brand Standard Reviews, conducting video walkthroughs, evaluating marketing and operational documentation, and delivering concise follow-up reports.

Lead and scale Cadence’s outbound call center as Director, Outbound—managing agents and supervisors to improve conversion, patient retention, and call quality within a high-growth remote healthtech startup.

Bestow is hiring a Quality Assurance, Risk Control & Special Investigations Analyst to strengthen QA, fraud pre-referral investigations, and control monitoring for its TPA operations (hybrid Dallas or remote US).

Parkwest Medical Center seeks a PBX Operator to manage the switchboard, route calls, monitor alarms and overhead paging while providing courteous, efficient communication support across the hospital.

A global SaaS provider is hiring a Site Reliability Engineer to architect, automate, and operate resilient cloud infrastructure for a multi-tenant production environment.

Lead cross-functional responses to critical IT outages as a Senior IT Major Incident Manager in a remote US role, ensuring timely resolution, clear stakeholder communication, and continuous service improvement.

Allied Universal is hiring a Call Center Representative to join its 24/7 Service Assurance Center in Richardson, handling high-volume inbound/outbound calls and real-time schedule monitoring.

Comcast is hiring a remote Sales Academy Supervisor to lead and coach inbound sales teams, optimize order-entry processes, and drive revenue through performance management and incentive programs.

Site Reliability Engineer sought to design, automate, and maintain scalable, secure SaaS infrastructure while improving system observability and participating in production incident response.

Experienced and adaptable RN needed for per diem Interventional Radiology coverage at Aurora Medical Center Grafton, providing patient assessment, conscious sedation, and procedural support as part of an on‑call rotation.

MV Transportation seeks a hands-on Call Center Supervisor in Louisville to lead and develop call center staff while maintaining service quality and contract compliance.

NewYork-Presbyterian is hiring a Media Relations Associate to coordinate media interviews, press events, and crisis communications for its premier academic medical centers.

Systems Analyst needed to manage and modernize Drupal- and PHP-based web platforms through Linux system administration, operational support, and collaboration on AI/cybersecurity initiatives for a federal-facing digital modernization program.

Medical Guardian is hiring a goal-driven, empathetic Retention Specialist to manage remote inbound/outbound retention calls, renegotiate member agreements, and help customers remain connected to life‑saving services.

Inclusive & Diverse

Empathetic

Collaboration over Competition

Growth & Learning

Transparent & Candid

Mastercard is seeking a Principal Site Reliability Engineer to lead reliability, automation and operational excellence for critical services while mentoring teams and driving cross-functional initiatives.

Staff Software Engineer to architect and build low-latency, real-time microservices for large-scale sensitive-data detection and lead cross-functional engineering efforts from our San Francisco hybrid office.