Case Manager - Legacy Lofts (SIPPRA) - 10590

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

This position is responsible for the delivery of comprehensive, intensive, clinical-based case management for adults experiencing chronic homelessness involved in the Housing First services program. Services are based on motivational interviewing, stages of change, strengths-based case management, housing first, and trauma-informed care. The position will provide outreach services, referral and linkage with mainstream services and housing, and crisis intervention for program clients

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provide strengths-based case management, specifically housing placement and support, to homeless individuals with disabilities including substance use and significant primary and mental health care needs.
• Assists with connection to mainstream resources including health, mental health, and substance use treatment.
• Advocates for the needs of individual clients as well as for systemic change, whenever needed for the overall benefit of homeless individuals.
• Accepts referrals internally from the Housing Intake and Placement Team as well as externally from the Denver Street Outreach Collaborative, and the statewide Coordinated Entry process and works collaboratively with staff of all agencies to provide high-quality service. Reports back to referral source in a timely fashion to inform them of client disposition and additional services needed.
• Communicates clinical assessments, interventions, and ongoing client contact through timely, thorough recordkeeping, route slips, contact forms, and verbal communication.
• Works with primary clients, as well as team clients, related to service planning, documentation of progress, service tracking, and outcome evaluation.
• Monitors client progress by regular, ongoing contact with individuals receiving services and contact with collaborative service providers both external and internal to CCH.
• Transports clients using a CCH vehicle or an approved personal vehicle.
• Collaborates and coordinates with internal and external programs to facilitate client referrals and to ensure continuity of care. Serves as a liaison with collaborating agencies and other teams within the organization, establishing and maintaining effective working relationships with organizations and groups providing services to our target population.
• Assists others with work that needs to be done at moments of urgency or crisis.
• Must carry a cell phone and be accessible when in the field to the program clients and community partners.
• Navigates the Social Security, Medicaid, and Medicare systems on behalf of or with clients.
• Completes Medicaid authorizations, HMIS data entry, as well as any other reporting requirements necessary to obtain, and sustain funding and provide services for individuals served.
• Meets formally with the Program Manager for ongoing individual and group supervision.
• Record all services in a timely and complete fashion in the EHR
• Maintain up to date records in EHR
• Record telephone and other communications as needed in the EHR
• Manage tasks and scanning as needed to have a complete and current chart
• Maintain accurate information regarding client’s insurance status
• Utilize the EHR and any future upgrades as directed
• Attends and participates in clinical and administrative meetings as deemed appropriate and necessary for the job.
• Able to pass automobile insurance carrier’s motor vehicle record check and have reliable personal transportation.
• Performs additional duties deemed necessary and appropriate by the Program Manager.

• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• Previous direct experience with homeless population preferred, or previous experience in a related direct human service field working with underserved populations preferred.

• Sound critical thinking and decision-making skills.
• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Knowledge of mental health issues (diagnosis, treatment, symptoms, and special needs).
• Able to prioritize multiple job responsibilities, work independently and exercise good professional judgment.
• Able to listen effectively, synthesize and analyze information and respond creatively to challenging issues.
• Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel), and telephones.
• Able to negotiate electronic health record system as it becomes the mechanism for all documentation.
• Effective oral, written, and interpersonal communication skills.
• Able to function as an effective and constructive member of an interdisciplinary team.
• Basic knowledge of factors contributing to the experience of homelessness.
• Basic knowledge of client engagement strategies including but not limited to finding common ground, use of open-ended questions, and reflective listening.
• Basic knowledge of harm reduction principles.
• Basic knowledge of concepts related to Equity, Inclusion, and Diversity including implicit bias, racial disparities, and power & privilege.
• Basic knowledge of healthy boundaries and client confidentiality.
• Provides services to both clients and other staff using Trauma-Informed practices.
• Able to advocate and negotiate in an assertive but tactful manner both internally and with community agencies, to have clients' needs met.
• Able to maintain client confidentiality.
• Able to demonstrate a sincere desire to help people.
• Ability to pass automobile insurance carrier's motor vehicle record investigation and criminal background investigation.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.