Program Manager - job 1 of 2

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.

Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: 

·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. 

·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. 

·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. 

·         Achieving excellence through continuous quality assurance, innovation and professional development. 

·         Using resources judiciously and effectively.  

Oversee a team of Case Managers in the Family Support Services [FSS] program to ensure appropriate and high quality case management services provision to families participating in housing programs in accordance with CCH and regulatory guidelines; provide direct case management services as needed; serve as the primary  liaison and collaborative partner between FSS Program and Renaissance Property Management Corporation (RPMC) (the real estate arm of CCH); collaborate with community agencies and sub-grantees to establish and maintain effective working relationships; serve as a member of the CCH and FSS Management Teams; maintain a working knowledge of Continuum of Care [CoC] HUD regulations for the Rapid Re-Housing Program, and general knowledge of permanent housing program/voucher requirements including but not limited to Department of Housing (DOH) and Denver Housing Authority (DHA).

NOTE: In order to ensure that our consumers receive the best possible care the candidate chosen to fill this position will be required to complete our internal credentialing and privileging process prior to a start date.  The credentialing and privileging timeline is dependent on the selected candidate's submission of documents necessary for clearance.  Please note that a start date will be scheduled once credentialing and privileging is complete.

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

• Provides ongoing supervision to FSS case managers to ensure staff follow acceptable standards, complete work in a timely and accurate manner within the CCH regulatory guidelines.  This may specifically involve a review of the electronic health record, treatment plans, case plans, Homeless Management Information System (HMIS) case notes, and other documentation within case files.
• Provides crisis response support to case managers and clinical teams as appropriate and serves a pivotal role in guiding case conference planning activities.
• Completes required paperwork and ensures accurate and timely reporting to HUD, CCH administration and funders.  Also ensures supervisees meet all reporting requirements.
• Works to establish community collaboration promoting effective coordination and continuity of services to families participating in the FSS program, particularly those participating in the Rapid Rehousing program. Close collaboration is particularly important with local schools, community agencies, vocational services, etc.
• Works collaboratively with RPMC regarding community-building relations, activities, and events at assigned properties.
• Recruits and hires case management staff in cooperation with the FSS Team and completes performance reviews for direct reports.
• Oversees interns and volunteers if/when applicable.
• Assists with grants, Annual Progress Reports (APR’s) and ensures that program data is collected efficiently and effectively so that it can be used in APR’s and other program reports.
• Monitors the team and subgrantee budget spending, reviews and approves expenses and assists with variance reports and check requests.
• Coordinates services with Stout Street Health Center, especially psychiatry, pediatric and mental health services and assists other CCH programs regarding family-related issues.
• Performs other duties as assigned by management.

• Prior case management experience is required
• Knowledge, aptitude and sensitivity in working with homeless families or those living in poverty.
• Ability to be an effective team member on an interdisciplinary team with a confirmed ability to work as an effective collaborator with a multitude of community agencies.
• Superb attention to detail, ability to manage conflicting priorities, and willingness and ability to take initiative.
• Ability to assertively, yet appropriately, advocate for and negotiate on behalf of program participants.
• Ability and willingness to work a flexible schedule when necessary and travel to multiple site locations.
• Must have a valid Colorado Driver’s License and meet CCH automobile insurance eligibility.

• Bachelor’s degree in human services, social work, psychology, or related field preferred or equivalent experience.
• A minimum of three years’ experience providing direct services to underserved populations.
• Previous management experience, working with a multi-disciplinary team strongly preferred.
• Previous direct experience with homeless population preferred. Or previous experience in a related direct human service field working with underserved populations preferred.
• Bilingual (English/Spanish) candidates encouraged to apply.

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.