Support and Services Engineer
About the Role:
As a Support and Services Engineer (SSE) at Verifiable, you will serve as the technical point of contact for post-go-live customers, ensuring they continue to get value from our platform. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support. Your work bridges the gap between customer success, support, product, and engineering, helping live customers adopt new features, resolve issues, and make configuration updates as their needs evolve.
You’ll partner closely with CSMs, Support, and Implementation to ensure customer issues are tracked, scoped, and resolved efficiently. This is a hands-on role where you’ll manage configurations, perform upgrades, troubleshoot issues, and proactively drive enhancements for our live customers.
We are a fully remote company hiring in the following states: AZ, CA, CO, FL, GA, ID, IL, KY, MD, MI, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA
- 3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment.
- Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment.
- Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering.
- Experience with managing multiple concurrent requests from live customers.
- Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets.
- Experience delivering managed services work such as data imports, admin configuration, and system enhancements.
- Ability to translate business requirements into scalable and maintainable solutions.
- Comfortable working in a fast-paced startup environment with evolving priorities.
- Salesforce certifications such as Sales Cloud Consultant, Business Analyst
- Experience in healthcare, credentialing, or related regulated industries.
- Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools.
- Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud).
- Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction.
- Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers.
- Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades.
- Track and log time against customer requests, ensuring transparency in effort and accurate scoping.
- Translate customer needs into defined technical requirements and solution designs.
- Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
- Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets.
- Maintain documentation and best practices to support recurring or common post-go-live needs.
- Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work.
- Identify opportunities to improve customer outcomes through better configuration, automation, and data structure.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Medical Assistant needed at Presbyterian Healthcare's Family Medicine clinic in Albuquerque to provide direct patient care, assist providers, and support clinic operations using EPIC.
St. Peter's Health Partners is hiring a per-diem Outpatient Float Medical Assistant to provide clinical and administrative support across pulmonary clinics in Albany and Troy.
Join OHSU's School of Dentistry as a part-time Dental Assistant Trainee to gain hands-on clinical experience, complete required certifications, and support patient care across multiple clinic units.
Tallahassee Memorial HealthCare is hiring a detail-oriented Unit Secretary to provide clerical, communication, and record-keeping support on an inpatient unit.
USC Health Sciences Campus seeks a detail-oriented Unit Secretary/Monitor Technician to manage clerical duties, order transcription, and continuous telemetry monitoring on 12-hour day shifts.
Caring Hands Clarendon seeks a dependable Internal Medicine Veterinary Assistant to provide hands-on patient care, client support, and clinical coordination in an onsite specialty practice.
Emory Healthcare is hiring a Phlebotomy Services Tech to perform specimen collection, maintain computerized records and WOW carts, and support hospital lab operations on the 10pm–6:30am shift.
CenterWell Senior Primary Care (a Humana company) is hiring a bilingual English/Spanish Medical Assistant to support senior primary care teams in Kissimmee, FL, performing clinical and administrative duties to improve patient outcomes.
Provide peer-based recovery coaching and care navigation for patients with behavioral health and substance use needs at Plains Regional Medical Center in Clovis, NM.
Mass General Brigham is hiring a Nurse Practitioner or Physician Assistant to provide virtual clinical support—managing refills, virtual visits, and care coordination to reduce PCP burden and enhance patient care.
Remote virtual assistant needed for a 3-month contract to streamline systems, manage client communications and scheduling, and support a trauma-informed coaching/therapy practice on Eastern Time.
Be part of Children’s Mercy’s perioperative team as a Surgical Technician I, providing technical scrub support and sterile instrumentation for pediatric surgeries in an onsite hospital setting.
Emory Healthcare is hiring a Radiation Oncology Medical Assistant Proceduralist to support outpatient procedural care, patient preparation, and clinical assistance in its Atlanta ambulatory clinics.
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
