Senior Director / Executive Director, Patient Services

Who We Are

Cogent Biosciences is a publicly traded biotechnology company focused on developing precision therapies for genetically defined diseases. The most advanced clinical program, bezuclastinib, is a selective tyrosine kinase inhibitor that is designed to potently inhibit the KIT D816V mutation as well as other mutations in KIT exon 17. KIT D816V is responsible for driving systemic mastocytosis (SM), a serious disease caused by unchecked proliferation of mast cells. Exon 17 mutations are also found in patients with advanced gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Top-line results from registration-directed trials in NonAdvanced SM, Advanced SM and GIST are expected in 2025. The company also has an ongoing Phase 1 study of its novel internally discovered FGFR2 inhibitor. In addition, the Cogent Research Team is developing a portfolio of novel targeted therapies to help patients fighting serious, genetically driven diseases targeting mutations in ErbB2, PI3Kα and KRAS.

Our Team

https://cogent.culturehq.com

This role will have responsibility for the design, build and scaling of the Cogent Biosciences Patient Support operations for Cogent’s oncology and rare disease portfolio.  In this patient centric role, you will be responsible for delivering innovative, patient-focused support options for each therapeutic area and establishing a strong relationship with the brand and external hub partners.  This role will report into the Senior Vice President, Market Access.

• Responsible for the design and build of Cogent’s patient support capabilities including optimizing existing capabilities and building out new capabilities in anticipation of upcoming products launches in the metabolic, GI specialty and rare disease categories.
• Lead all aspects of the Patient Support organization, including internal employees and external partners, to design and implement programs in furtherance of the company’s patient support objectives for in-line and pipeline assets.
• Set performance expectations with internal and external partners and manages performance against KPI’s.
• Development of KPI’s to include leading and lagging measurements related to systems, program offerings, responsiveness and overall customer satisfaction with Cogent Biosciences’ program.
• Responsibilities include, but are not limited to, Patient Reimbursement Services, Financial Support Programs, Case Management Support, nursing support and other related patient support programs.
• Work with specialty pharmacies to ensure program offerings are aligned with business objectives
• Work closely with cross-functional stakeholders, including US Market Access, Analytics & Commercial Operations, Marketing, Sales, Legal and Medical, along with relevant external customers, stakeholders and vendors.
• Declare and oversee the program SOPs, exceptions processes, workflows, scripting, training and reports.
• Identify and communicate strategic insights and trends in health plan coverage, healthcare reform, patient access and provider needs to inform the ongoing optimization of the patient support program operations.
• Achieve brand specific patient access objectives at launch & throughout the product lifecycle and ensure operations are in place to provide optimal reimbursement support at launch.
• Support the annual brand planning process with data driven insights on our patient support programs.
• Analyze the market in terms of coverage, reimbursement, and access issues, both existing and emerging payer policies, formulary listings, competitive landscape, trends, pricing, contracting strategies, and potential barriers to providers and patient access. In collaboration with legal counsel, monitor the evolution of the government policy around PSPs, identify potential impact to Cogent Biosciences PSPs and adapt to conform with guidelines.
• Partner with National Account Directors and Reimbursement Managers to secure payer coverage and provide field reimbursement support & materials
• Oversee the management of all PSP offerings, to ensure they are aligned with brand & budget objectives
• Responsible for developing Patient Services materials (e.g., patient services branding, consent forms, patient services brochures/flyers, etc.)
• Ensure patient support programs comply with all applicable regulations, including OIG, CMS, and industry standards.

• Bachelors degree required
• At least 12+ years of experience in developing and managing biopharmaceutical PSPs, either directly with a manufacturer or as an outsourced vendor to manufacturers.
• 7 plus years of experience in reimbursement or market access in the biopharmaceutical industry with an understanding of how government programs and commercial payers cover and reimburse for biopharmaceutical products across all relevant settings of care.

• Ability to partner with Brand teams and deliver a PSP that compliantly maximizes patient access.
• Knowledge of legal, regulatory, and compliance requirements for PSPs
• Recent go-to-market experience in launching new products.
• Documented ability to create business rules and KPI’s to identify potential gaps and opportunities for program improvement.
• Proven leadership skills with ability to lead, manage and build effective teams.
• Demonstrated ability to effectively manage cross functional projects on budget and on time.
• Demonstrated change-management skills, leadership, and team-building skills.
• Prior experience managing complex vendor relationships.
• Ability to identify themes and data to make recommendations to improve PSP operations and patient experience.
• Strong communication skills and interpersonal skills
• Ability to design, analyze and report performance metrics 

Our Locations

Waltham, MA: Our Boston office includes an open office layout that has recently undergone a makeover designed for collaboration and giving our employees the best work place possible. Free access is provided for both on-site parking and gym facilities in the building.

Boulder, CO: We have just moved into our new state-of-the art Research Facility in the fast-growing biopharmaceutical hub in the greater Denver/Boulder corridor.  Our CEO is based full-time in this location and we are proud to call this the home of Cogent’s discovery research organization.

Our Offer To You

To attract the very best talent, we offer a generous benefits package that includes competitive pay, performance-based bonus, stock options, insurance coverage (health, dental, life, and disability), competitive time-off, a 401(k) plan, and commuter/parking benefits.

We are proud to be an Equal Opportunity Employer. Our goal is to have a diverse workforce. We do not discriminate on the basis of race, age, color, religion, national origin, gender, sexual orientation, gender identity or expression, veteran status or disability, or any other status protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.