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Customer Care Coordinator - job 1 of 2

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Customer Care Coordinator

Reports to: Customer Care Manager

Department: Service

Job Status: Full Time/Hourly

Position Summary: The Customer Care Coordinator is to be responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner.

Duties/Responsibilities:

Manages large number of incoming calls.

Handles customer complaints, provide appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.

Keeps records of customer interactions, process customer data, and file documents.

Coordinates service requirements of customers effectively and timely.

Takes the extra mile by inquiring about service requests to ensure one-trip service completion.

Maintain physical and electronic records, effectively.

Other duties as assigned.


 
Why Clayton?
Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.

As part of Clayton’s commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.

Clayton is proud to have earned spots on the following Forbes lists: America’s Best Employers, America’s Best Employers by State, Best Employers for Diversity, Best Employers for Women.

At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit - B00018

Clayton Manufacturing

Average salary estimate

$33000 / YEARLY (est.)
min
max
$28000K
$38000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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It all started with a family and a dream. In 1956, the Clayton family began its journey when founder Jim Clayton sold his first home and launched the dream of making homeownership attainable for everyone across America. We’ve come a long way over...

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Full-time, onsite
DATE POSTED
August 22, 2025
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