Customer Service Associate
Skills
- Clear verbal and written communication in English
- Experience with service coordination, operations, or logistics
- Comfortable making and receiving customer calls
- Ability to manage multiple service cases and follow through independently
- Familiarity with CRM/ticketing workflows (HubSpot experience a plus)
Responsibilities
- Respond to customer and prospective customer inquiries via phone, email, and CRM
- Process service tickets, order modifications, and manage assigned HubSpot tickets from triage to completion
- Coordinate with third-party service providers and internal teams, ensuring proper documentation
- Request and track parts through internal inventory and update records
- Send instructions, media, and shipping information to service providers and log status updates
- Close tickets when service is completed and communicate status internally
- Support occasional local Bay Area pickups and fulfillment follow-ups
- Proactively reach out to customers when necessary and collaborate cross-functionally
Education
- High school diploma or equivalent required
- College coursework or degree preferred but not required
- Relevant customer service or operations training helpful
Benefits
- Equity compensation
- Employer covers 100% of employee premiums and 50% of dependent premiums on base medical, dental, and vision plans
- 401(k) plan available for employee contributions
- 16 weeks paid parental leave (after 3 months employment, combining company and CA Paid Family Leave)
- Generous benefits package and inclusive workplace
Average salary estimate
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