Learning and Organizational Development Manager - San Francisco Public Works (160722)

Specific information regarding this recruitment process is listed below

Application Opening: Wednesday, December 31st, 2025
Application Deadline: Apply immediately. Application filing will be open at least through Friday, January 9th, 2026 and will close any time thereafter
Salary Range: $136,604 - $174,408 Annually (Range A) (Effective January 3rd, 2026)
Recruitment ID: PBT-0922-160722, RTF0160721-01126510

Appointment Type: Permanent Civil Service 

San Francisco Public Works (Public Works) has a far-reaching portfolio with a $453 million annual operating budget, an active capital portfolio that exceeds $3 billion and a workforce of 1,700-plus employees. The department operates around the clock, touching every neighborhood in San Francisco. The staff designs and manages the construction of civic buildings and streets; cleans and greens the right of way; maintains civic buildings; manages multi-million-dollar bond programs; trains people for jobs; keeps the right of way free of hazards; paves the roads; repairs bridges and public stairways; expands accessibility; and works at the forefront addressing some of San Francisco’s biggest challenges. With a mission to enhance the quality of life in San Francisco for residents, visitors and business owners, Public Works is committed to providing outstanding public service through an equity lens. 

Please visit the “About Us” section of our website at https://www.sfpublicworks.org to learn more about the department’s core values, Racial Equity Initiative, leadership team, history, budget and more. 

San Francisco Public Works is seeking a Learning and Organizational Development Manager for our training division.  

Under direction, provides training and professional development for the lifecycle of Public Works employees, which includes a diverse audience of professionals, technicians, and trades/crafts employees, to support opportunities for professional growth.  Provides operational oversight and direction for Public Works’ training programs, and consultative support as needed to Public Works’ divisional training programs. Utilizes existing policies, programs, and procedures to provide services.  Provides recommendations for improvements for review and approval by the Director of Learning and Organizational Development.  Supervises and provides day-to-day leadership and direction to the administrative staff and trainers of Learning and Organizational Development team.  Responsible for providing reporting, correspondence, cost analysis and budgeting for new and existing programs.  Collaborates with and supports Workforce Development training programs as part of the employee development lifecycle.​  

MAJOR, IMPORTANT, AND ESSENTIAL DUTIES

• ​Manages training and learning programs, which include an analysis of evaluations on an agreed-upon schedule to make recommendations for revisions.  Collaborates and coordinates the division’s reoccurring training programs and schedules with input from the Training staff.  Provides the training schedule as needed.  Requests financing for training and supplies on a timely basis.  ​
• Evaluates the work performance of direct reports using an agreed-upon process with the Director of Learning and Organizational Development’s approval.  Provides regularly scheduled and as-needed coaching for growth and performance improvement to division staff.  This may include providing additional training to enhance performance and skills as necessary.  Ensure trainers are cross-trained to broaden knowledge and support for coverage.   
• ​​Conduct training programs, that include, but not limited to, making presentations, facilitating group discussions, and leading and monitoring group activities.
• Manages vendors or external training programs utilized by the department.  
• ​​Evaluates existing training procedures and policies and makes revisions for improvement with approval of the Director of Learning and Organizational Development as needed. 
• Develops, documents, and implements new training procedures and process with the approval of the Director of Learning and Organizational Development as needed.​ 
• ​​Provides budget information in collaboration with Director of Learning and Organizational Development for existing and newly proposed programs as needed.  ​ 
• ​Creates and presents reports, memos, correspondence, and statistical training data to the Director of Learning and Organizational Development, HR Director and others on an agreed-upon schedule.  This includes mandatory compliance training.​ 
• Provide support and analysis of other Public Works division training programs.  Provide Public Works’ management guidance and recommendations to resolve training-related issues.

Minimum Qualifications

Education: Possession of a bachelor's degree from an accredited college or university; 

AND

Experience: Four (4) years of verifiable professional experience designing, organizing and conducting employee training programs.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis, up to two (2) years. One (1) year is equivalent to thirty (30) semester or forty-five (45) quarter units.

Experience Substitution: Possession of a master’s degree with a concentration in training and development, human resources management, organizational development, behavioral psychology, or educational psychology may substitute for one (1) year of the required professional experience.

Note:
One (1) year of full-time employment is considered equivalent to Two Thousand (2000) hours. Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Verification

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Failure to provide the required verification may result in rejection of the application and/or removal from eligibility for referral and appointment in this class.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Note:  Any misrepresentation or falsification of one's education, training, or work experience, or attempted deception on the application, may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS

This is a Position-Based Test conducted in accordance with CSC Rule 111A.   After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supervisory Test Battery (STB) (Weight 50%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but are not limited to: Problem-Solving; Leadership; Decision Making; Interpersonal skills; Human Resources Management; Team Building; Communication and Conflict Management. For more information about this Supervisory Test please visit: SUPERVISORY TEST BATTERY

Please note: This examination is only held in San Francisco.  A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Exam (Weight: 50%)

Candidates who pass the STB will be sent a Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relevant knowledge, skills, and ability levels in job-related areas. This may involve knowledge/ability of training program design and evaluation process, problem solving ability, collaboration ability, knowledge and ability, and project management knowledge and ability.

A passing score must be achieved on the Supplemental Questionnaire to be placed/ranked on the Eligible List.

*The Department of Public Works reserves the right to modify the selection process and examination to conform to administrative or operational necessity. The information in this announcement is subject to change and will be accompanied by a notice of amendment in this announcement.  

Eligible List/Score Report
Once you pass the exam, you will be placed on an eligible list and given a score and a rank. The duration of the eligible list will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification
The certification rule for the eligible list resulting from this exam will be the “Rule of the List”.

Post-Eligible List
Candidates will be invited to interview based on test scores and experience that most closely matches the responsibilities of the position determined from a review of the application materials.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at https://careers.sf.gov/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

What else should I know? 

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Statement on Diversity, Equity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.

Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or the application process, please contact the analyst for this recruitment by email at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.