Customer Support Specialist

About Us and Why We're Hiring

We're ChiroCat, and we build the best cloud-based chiropractic software around. Chiropractic offices across the United States use our system to deliver improved care to their patients, operate more efficiently, and manage their businesses more effectively. From digital intake forms to insurance processing and post-visit communication, our system supports doctors and their staff every step of the way. We're not just modernizing the chiropractic software space—we're transforming the lives of our doctors, their team members, and especially their patients.

The bottom line: we LOVE to help people who help people. And that's where you come in!

Our small but mighty Support team has been doing incredible work, but as we grow, we need another exceptional team member to join our mission. We're seeking an experienced, people and tech-savvy Customer Support Specialist who shares our passion for delivering remarkable customer experiences.

At ChiroCat, we view Customer Support as a trade craft. It's masterful communication, technical know-how, and the ability to read people's needs and deliver meaningful value. You're not just here to fix stuff or answer questions—you care about the human on the other end: the chiropractor, the office manager, the billing team, and ultimately, the patients themselves.

What We're Looking For

Requirements

• For this role, you must:
• Live within the United States and be authorized to work here permanently
• Have at least 3 years of experience in email, chat, or phone support OR at least 3 years in the chiropractic industry
• Have at least 3 years of direct customer communication experience
• Have experience with support technology (helpdesks, snippet tools) OR hands-on chiropractic field experience (billing, front desk, administration, etc.)
• Be comfortable working daytime hours in your US timezone
• Be a masterful communicator in written and spoken forms—it's an art you enjoy improving!
• Love to grow through self-improvement and personal development

Preferred Qualifications

• These aren't required, but will help you stand out:
• Experience in both customer support AND chiropractic/healthcare
• Background with complex B2B software or healthcare systems (EHR/EMR)
• Experience creating customer-facing resources like knowledge bases
• SaaS industry experience
• Familiarity with medical insurance billing processes

Note: If you believe you're a fit but don't meet our preferred qualifications, still apply! We're more interested in finding the right person than a perfect resume.

Life at ChiroCat

ChiroCat started with a simple mission: to empower chiropractors to transform lives. In an industry dominated by big conglomerates or funding-dependent startups, we're privately owned and stable—which means we can run our business as we choose. Our culture is built on genuine care for our customers, each other, and the meaningful work we do.

How You'll Work at ChiroCat

Work from (Almost) Anywhere

We're based in southern Utah, but most of our team works remotely. For this role, we're only considering US-based candidates. Bonus points if you're near Utah, but anywhere in the U.S. works great!

Balanced Work, Balanced Life

We work a standard 40-hour week and are fans of real vacations where you're not tied to your laptop or phone. We're in this for the long haul and want you rested and focused.

Take Vacation (Seriously)

Most team members take three to four weeks per year. We'll look forward to seeing pictures in our team chat!

Great Benefits

We offer fantastic health, dental, and vision insurance, covering 100% of the premium for you with affordable rates for dependents.

Great People

One of the best benefits is working alongside exceptional individuals. We hire great people, keep great people, and we're quite bullish on this one.

Now Back to You, Our New Support Specialist...

At ChiroCat, support isn't a cost center—it's essential to our success. You're our person if:

You're a customer support professional who thrives on complexity. You balance directness, accuracy, warm personalization, and speed while making customers feel better even when delivering unwelcome news.

You're passionate about your career. You constantly think about improving your craft, your results, and your team.

You're a natural problem solver and detective. You dive deep into issues, infer from vague descriptions, anticipate stumbling points, and clearly explain solutions.

You understand every interaction matters. You don't mind answering the same question multiple times because each customer deserves to have their day made.

You love learning complex things. Medical billing quirks? SQL database queries? Bring it on. You don’t always know the answer, but you’re known for forging a path toward the solution.

You're the extra-mile type. You consistently make us wonder, "How did you know the customer meant 'x' when they were saying 'y'?"

You balance efficiency with quality. You handle multiple conversations simultaneously while maintaining your friendly, helpful tone. Words matter to you because people matter.

What You'll Do at ChiroCat:

Frontline Customer Excellence

In time, you'll master every aspect of ChiroCat and chiropractic office operations, helping customers succeed through live chat, email, and phone support.

A typical day might include:

• Helping an office manager optimize patient flow by setting up digital intake forms
• Joining engineering stand-ups and sharing dad jokes with Doug (yes, really).
• Troubleshooting account settings and turning frustrated customers into advocates
• Reproducing and documenting bugs for quick engineering fixes
• Hopping on calls with customers to solve complex insurance billing situations
• Shadowing training calls to learn unique use-cases

Resource Creation and Collaboration

You'll build snippet libraries, knowledge bases, and video tutorials while working with our onboarding, Product, and Engineering teams to improve ChiroCat based on real customer feedback.

Continuous Improvement

You'll obsess over the customer experience, constantly finding ways to solve problems faster, communicate more clearly, and delight customers. We all work together to find the best path forward.

Ready to Apply?

Apply below by 11:59 PM on Wednesday, September 3rd, 2025.

Heads up! We review applications as they come in, so we might find our perfect fit early!

What to Include (in PDF format, please):

Your resume

A cover letter:

• Page 1: Skip the formal stuff and help us get to know you. Explain why you're interested and why you'd be great. Include the word "adjust" somewhere (we want to make sure you're real and read this whole thing).
• Page 2: Answer this in 1-2 paragraphs: "What is the most important thing you would look for when hiring someone for this role?"

Tips

• Be yourself! We want the real you, not an AI version
• If you meet our requirements and follow instructions, a real human will review your application
• You can only apply once, so make it count
• Watch for a confirmation email—check spam if needed

PS: Not interested, but know someone who might be? Please pass it along!