Veterinary Receptionist
Skills
- Excellent customer service and phone etiquette
- Familiarity with basic veterinary terminology and common procedures
- Experience with appointment scheduling and managing calendars
- Accurate payment processing and invoicing skills
- Strong verbal communication and empathetic client interactions
- Ability to multitask and prioritize in a busy clinical environment
- Comfort discussing sensitive topics (end-of-life care, finances) with compassion
- Basic computer literacy and experience with electronic patient records
Responsibilities
- Greet clients and pets, complete sign-in, verify appointment details and provide a reassuring client experience
- Escort clients to exam rooms and relay information between clients and clinical staff to support clinical flow
- Answer inbound calls and handle appointment scheduling, prescription refill requests, and general care questions
- Make outbound calls for appointment reminders and follow-up care
- Process payments, manage invoicing, and accurately schedule future appointments
- Explain common vaccines, procedures, and lab tests in clear, client-friendly language
- Maintain a clean, organized, client-ready reception area and assist with occasional pet-related clean-up
Education
- High school diploma or GED required
- Additional coursework or certification in veterinary reception or medical administration preferred
Benefits
- Medical, dental, and vision insurance for full-time team members
- 401(k) plan with company contribution
- Paid time off and paid holidays
- Employee pet discount
- $1,000 employee referral bonus for successful hires across partner hospitals
- Hands-on training and mentorship with internal growth opportunities
Average salary estimate
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