Customer Sales & Support Representative
Our esteemed client is looking for a proactive, personable, and detail-oriented Customer Sales & Support Representative to join their growing team. This remote role involves handling inbound sales inquiries, guiding potential clients through their service options, and providing ongoing support to existing customers. You’ll be the voice of their brand—helping small business owners succeed online.
Key Responsibilities
Sales (approx. 50%)
- Respond to inbound sales inquiries via phone, email, or chat
- Explain our services clearly and confidently to prospective customers
- Convert leads into paying customers through solution-based selling
- Follow up with prospects who’ve shown interest but haven’t purchased.
- Bonus commission structure on top of base pay for converted sales
Customer Support (approx. 50%)
- Provide timely and friendly support to existing clients via email and chat
- Troubleshoot basic issues or escalate to the right internal team
- Ensure client accounts stay active and satisfied
- Document customer interactions and feedback to help improve service
Salary: $1200 / month + sales commission
Type of Work: Full time remote (Monday - Friday)
Work Schedule: Hours 7am-3:30pm PST (30-minute lunch break)
- In depth background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).
- 1+ years of experience in customer service, sales, or account management
- Excellent verbal and written communication skills
- Comfortable using tools like CRM software, support ticketing systems, and Google Workspace
- Self-motivated, organized, and responsive
- Passion for helping small businesses succeed
- Reliable high-speed internet connection (with backup).
Nice-to-Haves
- Experience in digital marketing or social media management
- Familiarity with platforms like Stripe, Intercom or Slack
- Background in a startup or fast-paced remote team environment
What We Offer
- Flexible remote work environment
- Competitive hourly rate + sales commissions
- Opportunities for growth in a growing digital agency
- Supportive and mission-driven team culture
Average salary estimate
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