Customer Care Travel Advisor - AmTrav
About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
About the Role:
Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.
What you'll be doing:
- Engage with customers through phone, email, and live chat
- Manage multiple communication channels efficiently
- Ensure high customer satisfaction and loyalty
- Book air, car, and hotel reservations using AmTrav's proprietary system
- Follow sales procedures and policies
- Record vital customer data for future reference
- Demonstrate a thorough understanding of the airline industry to provide accurate information
- Build positive relationships with colleagues, management, and partners
- A minimum of 2 years experience in a travel related job
- A minimum of 4 years of customer service experience
- A passion for travel and exceptional service
- Experience communicating with customers via phone, chat, and/or email
- Strong verbal communication and listening skills
- A strong work ethic and a desire for knowledge and growth
- Proficient oral and written communication skills
- Active listening, problem-solving, and empathy
- Strong computer proficiency with the ability to learn new programs
- Ability to thrive in a fast-paced environment with minimal supervision
- A positive, empathetic, and professional demeanor with customers
Compensation:
Hourly rates start at $22, with potential increases based on experience. Weekend bonuses are available after 6 months, along with ample opportunities for salary growth within our multi-tier support team.
What do we offer?
- Competitive compensation, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, and life
- Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
- Global presence and hybrid working style
- Unforgettable TravelPerk events, including travel to one of our hubs
- Learning and professional development opportunities
- Exponential growth opportunities
- Paid maternity/paternity leave
- IATAN Travel Agent membership with discounts on travel worldwide.
Training: Training occurs Monday through Friday, 8 am to 5 pm CST, lasting 6 weeks and is fully paid.
Work Schedule:
Once you have completed training you will be moved into your permanent shift.
Available shifts:
- 12pm - 9pm
- 1pm - 10pm
- 3pm - midnight
New hires will be required to work a Saturday or Sunday as part of their normal shift. Consecutive days off are not guaranteed. We are looking for people who have flexible schedules and are willing to grow in the company before moving into other shifts.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
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