Strategy & Operations Analyst

We exist for workers and their employers -- who are the backbone of our economy.  That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of role:

The Strategy & Operations Analyst plays a critical role in driving strategic initiatives and operational improvements across the organization. At Centivo, the Strategy & Operations Analyst brings a structured problem-solving approach, data-driven insights and expertise in stakeholder management to bring value across a variety of cross-functional initiatives.

Responsibilities Include:

· Utilize advanced analytical techniques (e.g., financial modeling, operational analysis, scenario planning) to uncover insights that inform strategic decisions and deliver measurable value.

· Structure and organize complex problems into a clear, executable project for high-impact initiatives

· Develop and maintain project tracking tools to monitor progress, flag risks, and support decision-making at the initiative level.

· Collaborate with cross-functional teams to ensure milestones are met, KPIs are tracked, and all activities are aligned with organizational goals.

· Design, optimize, and implement business processes that improve efficiency, scalability, and performance across departments.

· Develop business cases, strategic recommendations and implementation roadmaps that help guide leadership and support key initiatives.

· Prepare executive-level presentations and reports to communicate findings, insights, and initiative progress clearly and concisely.

· Support change management activities, including stakeholder engagement, communications, and training, to ensure the smooth adoption of strategic initiatives.

· Contribute to the development of strategic frameworks and methodologies to standardize initiative planning, execution, and evaluation across the organization.

Required Skills and Abilities:

• Strategic mindset with ability to structure ambiguous problems and synthesize insights

• Strong quantitative analyses

• Strong interpersonal skills and stakeholder management

• Excellent communication and presentation skills

• Comfort with process mapping and optimization

• Comfort with fast-paced environment and projects

• Familiarity with first principle thinking

• KPI development and dashboarding for operational performance

Education and Experience:

· Bachelor’s degree required

· 2 years in management consulting or working as a strategic analyst

· Experience working with senior stakeholders and cross-functional teams

· Experience working in data analysis, financial modeling and strategic frameworks

Preferred Qualifications:

· Preferred experience working at a consulting firm

· Experience working with healthcare datasets (e.g., Claims, Call Center, Provider, EHR data) a plus

· Experience working with product and operations teams within a healthcare and/or payer setting

· Experience working on strategic initiatives in a healthcare setting

Leadership Skills:

· Business Acumen – A keenness and quickness in understanding and dealing with a business situation (risks and opportunities) in a manner that is likely to lead to a good outcome. Critical to this is an ability to think beyond their own function.

· Accountability & Execution – Taking ownership of actions, following through on commitments, actively carrying out tasks, monitoring progress, delivering results as promised, and being answerable for positive and negative outcomes.

· Strategist Mindset - The ability see and articulate the bigger picture, thinking proactively and anticipating both opportunities and obstacles in the context of setting direction and maintain alignment to long-term company goals.

· Systems Thinking – The ability to see and articulate the patterns, interconnections and interdependencies within a system

· Process Orientation – The ability to see and articulate the sequential flow of activities, including anticipating impacts upstream and downstream when processes are changed.

· Flexibility/Working through Ambiguity – Tendency to be energized by new experiences/perspectives, working with both data and fragmented information to arrive at practical, effective, actionable next steps.

Centivo Values:

· Resilient – This is wicked hard. There is no easy button for healthcare affordability. Luckily, the mission makes it worth it and sustains us when things are tough. Being resilient ensures we don’t give up.

· Uncommon - The status quo stinks so we had to go out and build something better. We know the healthcare system. It isn't working for members, employers, and providers. So we're building it from scratch, from the ground up. Our focus is on making things better for them while also improving clinical results - which is bold and uncommon.

· Positive – We care about each other. It takes energy to do hard stuff, build something better and to be resilient and unconventional while doing it. Because of that, we make sure we give kudos freely and feedback with care. When our tank gets low, a team member is there to be a source of new energy. We celebrate together. We are supportive, generous, humble, and positive.

Work Location:

· This position is remote eligible

· Office locations in Buffalo and NYC

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable, high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model, Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual), predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information, visit centivo.com.

Headquartered in Buffalo, NY with offices in New York City and Buffalo, Centivo is backed by leading healthcare and technology investors, including a recent round of investment from Morgan Health, a business unit of JPMorgan Chase & Co.