Manager, Workforce Management

Overview

Job Status/Type: Full Time

Position Level: Management– (1-2 Years Experience)

Shift/Schedule Requirements:  Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs.

This position is responsible for the scheduling and reporting of staffing needs.  The position will forecast and report on business metrics and directs the scheduling process to ensure that the appropriate staffing requirements are met for the park.  The position will work with Internal Audit, HR, and payroll to ensure all policies and procedures are upheld. 

Benefits:

• Several medical coverage options to fit your needs best
• 401K match
• FREE entry to ALL our parks and water parks!

Perks:

• Complimentary tickets for friends and family
• Discounts on food and park merchandise
• Full-time and part-time employee events and gatherings

Responsibilities

• Work with park management teams to ensure the park is maximizing guest service and profitability through the efficient use of labor.
• Oversee labor scheduling processes and provide cross functional support to other departmental managers in the areas of forecasting and reporting. Provide recommendations for improvements based upon reports.
• Monitor productivity of labor force utilizing the WFM system, reporting, and dashboards and provide feedback to operating divisions and Park Manager on where over scheduling as well under scheduling is occurring.
• Analyze historical trends and future projections to create forecasting, scheduling, and staffing plans.
• Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
• Serve as the WFM system owner, working with the vendor and Regional Director of WFM on system issues and upgrades.
• Define key metrics to provide managers a solid understanding of business performance. Establish reporting methods around key metrics related to WFM.
• Stays current on internal work processes, policies, and procedures and identifies recurring problems around them; contributes ideas on ways to resolve problems.
• Analyze and manage associate training and certifications to ensure the workforce is placed in the appropriate positions.
• Work with internal audit, HR, and management teams to identify opportunities around regulatory and company policies and work with management team to take necessary corrective actions.
• Work with HR to ensure accuracy of staffing needs and anticipated turnover.
• Oversee Scheduling/Workforce Specialist team as well as oversight of the Workforce Office as a whole.
• Additional duties as outlined by the Corporate Team.

Qualifications

Position Requirements:

• Strong MS Office skills, including building and creating Excel Spreadsheets and writing basic formulas.
• Comfortable presenting in a group setting.
• Provide guest service according to Six Flags Entertainment Corporation standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions and giving directions.
• Maintain cleanliness and safety in assigned work area and performs all duties in compliance with Six Flags Entertainment Corporation guidelines and requirements and reports all unsafe or unusual conditions to supervision.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods to meet business needs.
• Meets Six Flags Entertainment Corporation attendance requirements as outlined in Six Flags Entertainment Corporation attendance policies.

Preferred Requirements

• 1+ years of experience with scheduling functions in a WFM system (UKG preferred)
• 1+ years of experience in WFM reporting, analytics and support of a Time & Attendance system.
• 1+ years of experience with scheduling compliance rules and regulations.