Community Manager

At Casebook PBC, our software makes people’s lives better. We are committed to empowering community well-being through adaptive, research-based, and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions enhance outcomes in human services. We continually expand and evolve the Casebook Platform, aiming to support more agencies and inspire industry-wide innovation.

We are dedicated to fostering a multicultural, unprejudiced, and welcoming workplace where everyone feels included and valued. We believe that different perspectives, backgrounds, and experiences strengthen our ability to innovate and serve our clients effectively. Every employee is respected and empowered to contribute at their highest potential. Our commitment goes beyond providing opportunities—we actively create an environment where everyone has the support, resources, and recognition they need to thrive.

OVERVIEW:

A team member at Casebook PBC plays a key role in advancing our mission to improve outcomes for at-risk children and families through transformative software solutions. They are dedicated to Casebook's vision: The Casebook Platform is built specifically to serve the needs of those that serve others and is: Human Centric, Always Current, Future Proof, and our mission: Develop transformative software to promote best practices and drive improved outcomes in human services. This individual exemplifies the Casebook values and works collaboratively to achieve the organization's goals.
 

CASEBOOK VALUES

• Impact: We are committed to making a meaningful difference for at-risk children and families through our solutions.

• Customer Commitment: We are dedicated to delivering exceptional service and value to our customers.

• Team Work: We believe in the power of collaboration, leveraging diverse perspectives to achieve shared goals.

• Innovation: We continuously seek to innovate and improve, driving progress in everything we do.

• Accountability: We take ownership of our actions and decisions, striving for transparency and excellence.

RESPONSIBILITIES:

The Casebook Customer Experience team seeks an experienced and entrepreneurial Community Manager to join our expanding team. Reporting directly to the Head of Marketing, this role demands a driven self-starter with a background in community management, preferably within the nonprofit sector or with a demonstrated understanding of its dynamics.

• Establish and manage communities for customers, including online forums and in-person user group events.

• Produce and moderate engaging multimedia content tailored to the community's interests and strategic goals.

• Develop events, groups, and activities to foster member engagement and advocacy.

• Address community inquiries and feedback, sharing insights with internal teams, including product and marketing.

• Identify and cultivate key advocates within the community, tracking their interest in becoming customer champions, references, or contributors to case studies.

• Devise strategies and plans to effectively communicate and engage with customers, providing them with valuable insights, best practices, product updates, and trends.

• Drive review activity on peer review sites and communities like G2, TrustRadius, Capterra, and Gartner Peer Insights.

• Innovate and propose initiatives to enhance the impact of the function and achieve scalable outcomes.

EDUCATION AND/OR EXPERIENCE:

• Proven experience as a community manager or in a similar role.

• Excellent at building relationships with key stakeholders internally and externally

• Track record of planning and leading successful community initiatives.

• Ability to identify and monitor relevant community KPIs.

• Strong verbal and written communication skills.

• Exceptional interpersonal and presentation abilities.

• Hands-on experience with social media management.

• Proficiency in interpreting website traffic and understanding online marketing principles.

• Attention to detail, critical thinking, and problem-solving skills.

• Bachelor's degree in Marketing, Communications, or a relevant field.

• Ability to thrive in a fast-paced, agile environment and prioritize tasks effectively.

• Familiarity with technologies crucial for the role's success.

• 3+ years of experience in a similar role within growth-stage B2B SaaS environments.

• Experience working with or for nonprofit organizations or government agencies is advantageous.

REQUIRED TECHNICAL / OTHER SKILLS AND ABILITIES:

• Community platform tools

• Email marketing tools

• Analytics and reporting

• Event management tools

• CRM familiarity

• Community engagement & moderation

• Customer advocacy development

• Cross-functional collaboration

• Strategic thinking & innovation

Why Join Us?

• Casebook PBC is proud to be a certified Great Place to Work: https://www.greatplacetowork.com/certified-company/7015438

• Competitive salary and benefits.

• Opportunities for professional growth and development.

• Collaborative and supportive team environment.

• The chance to make a real difference by supporting those who help others.

Compensation:  $85,000 - 100,000 Salary + Bonus + Benefits + Equity

Demo of Casebook: https://play.goconsensus.com/s738251ff

In addition to salary and sales commission, this position includes a full benefits package including employer funded health insurance for you and a spouse, 401k, and three weeks vacation time.