Operations Manager

IS THIS YOU?

• Passionate about professional and personal excellence
• Driven by an inner sense of purpose to impact others in the world
• Pro-active, innovative, and dedicated expert in your own unique area
• Driven by a collaborative, whatever-it-takes, get-it-done mindset

THIS IS US - OUR CORE VALUES: At Caring for Family of Companies, we’re not just creating careers—we’re inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our:

• NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible.
• PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core.
• TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.
• FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve.

If you’re eager to join a thriving company that values your unique drive and dedication as an Operations Manager, EASY APPLY NOW - and join us in setting a higher standard for in-home senior care! Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk.

ROLE HIGHLIGHTS - What to expect as an Operations Manager

As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive Client outcomes, industry-compliant operations, Client and community relations, and licensing/survey leadership, and other organizational initiatives of the Company, including but not limited to the following:

Quality Control and Positive Client Outcomes

• Serve as point of contact and liaison between Clients and Case Managers, ensuring positive Client outcomes and optimization of services
• Lead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of all resources, and ensure regional branches are operating at peak performance
• Identify challenges and propose solutions
• Create high Client retention rates
• Ensure any lingering deficiencies are timely rectified

Operational Support

• Ensure operational continuity and stability amidst change
• Direct and troubleshoot all operational questions and ideas toward centralized communication/questions board
• Lead weekly office meetings
• Serve as on site support and guidance for licensing surveys
• Provide Industry Knowledge
• Attend industry conferences on behalf of the Company, providing insights and recommendations

Compliance and Process Adherence

• Ensure compliance with company policies as well as comprehensive licensing rules and regulations
• Review operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as needed
• Provide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entities
• Prepare regional branches for Licensing surveys by conducting regular quality enhancement internal evaluations

ROLE QUALIFICATIONS - What we look for:

Self Motivated, Go Getter, Pro-Active Mentality

• Ability to take initiative and work independently
• Display a results-driven, goal-oriented approach
• Thrive working in a fast-paced, growth-oriented, deadline-driven team environment

Working Not Just Harder ... But Also Smarter

• Cherish innovation
• Have a high value for streamlined process and efficiency
• Possess intuitive. strategic, and organized project management skills
• Demonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills.
• Excel at time management, with ability to handle multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks based on importance

Uncompromising Character

• Exuberantly positive approach with no room for excuses
• A solution-oriented, positive change agent
• Cultural contribution - You echo the Company's overall goals, mission, and objectives - while also bringing your own positive values to the table.
• Demonstrated sense of warmth, welcome, and professionalism
• Commitment to excellence
• Strong commitment to compliance
• Penchant for accuracy, attention to detail and organization

Next Level Professionalism

• Experience handling highly confidential and sensitive information. - and/or -knowledge of best practices for handling PHI as governed by HIPAA
• Mature interpersonal, discretion, and judgment skills

Communication

• Ability to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and relaying updates regularly
• Excellent written and oral communication and fluency in English

Collaboration

• Proven ability to work both independently and integrally as a part of a team, in a respectful and from a posture of "Let's do this ... together!"

Tech Savvy

• Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook)
• Proficient with technology, software, and electronic devices

EDUCATION AND SPECIALIZED EXPERIENCE REQUIRED:

Specialized experience with the following:

• At least 3-5 years of management level experience in home care operations, in assisted living, nursing home, facility, in home care, disability care, or other senior living industry
• Prefer multi site experience

Educational requirements:

• Bachelor’s or Master's degree in operations, management, or similar

WELLNESS PORTFOLIO - It's Our Honor to Provide Wraparound Support, Including:

• TIME TO RECHARGE - Paid Time Off and Paid Holidays
• ABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for Dependents
• INVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer Match
• PROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance Policy
• HELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
• CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they need
• CAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coaching
• VIP TRAINING - A Next-Level, Comprehensive Training and Orientation Week
• UNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside!