Product Designer

Who We're Looking For

We are looking to hire a Product Designer who will be responsible for designing innovative solutions that delight our customers and help them achieve their goals in our application. We are looking for a teammate with a curiosity and passion to understand our unique customers and ideate on solutions that meet their needs, has a breadth and depth of product design skills, is a creative problem solver, and an excellent communicator with a passion for delighting users who support the most vulnerable patients in the US. You'll work on a small, diverse team and report to the Director of Product. You'll work collaboratively within the Product team and across teams (e.g. Sales, Engineering, Customer Success) to ensure that we deliver solutions to our users' most pressing problems. As a Product Designer in a product-led company, you will work alongside our Design team to co-own the user lifecycle from beginning-to-end; talking with customers to understand their needs, facilitating powerful brainstorming sessions, presenting mockups, testing designs and working closely with engineering to execute, deliver and test the solution.

Who You Are

You are a self-starter, detail-oriented, agile and you ask the important questions to help you understand the true nature of the problem. You take a collaborative approach to your work and assume good intentions of others. You have a history of successfully designing solutions for B2B health technology companies and are driven to understand ‘why' in order to effectively communicate improvements. You are comfortable interfacing directly with customers and technical team members. Above all, you are empathetic and listen to others, work to understand their needs and effectively communicate your own needs in an effort to move the team forward in a sustainable way.

• Learn the product inside and out
• Build a basic understanding of our users' needs
• Understand the market landscape, key players, and how CareMessage differentiates
• Understand the tools we use to evaluate the user experience
• Understand basic design elements used throughout our app

• Gain an in-depth understanding of our internal teams, customers, product, integrations and competitors
• Work closely with the product team to design solutions to meet the most urgent customer needs 
• Identify and track key KPIs related to the user experience 
• Collaborate with internal teams and directly with customers to experiment with solutions
• Use data to develop hypotheses to improve user experience and retention

• Contribute to a cohesive design strategy by ensuring your work aligns with our product vision and company branding, with guidance from senior designers or leads
• Represent design within your product area by clearly communicating design decisions to your cross-functional team and collaborating closely with PMs and engineers
• Own the design execution for a core product area, delivering high-quality solutions while partnering with senior designers on broader strategy and experimentation
• Support roadmap planning by sharing user insights and design perspectives that help inform priorities and contribute to delivering value to our customers and business
• Stay curious about our users and industry by gathering user feedback, monitoring emerging design trends, and sharing relevant insights with the team to inspire new ideas.

• Own the solution development process for PRDs 
• Create process flow diagrams, wireframes, and visual design mockups
• Lead, and run usability studies
• Clearly communicate design decisions and written specs to team members
• Partner with engineers and product managers to provide value through designing the interactions, interface, and functionality of our products
• Ensure CareMessage brand is consistently carried out across digital projects
• Maintain and progress our Design System to make designing and executing faster and more consistent
• Collaborate effectively across teams to deliver consistent messaging on our solutions 
• Regularly meet with customers to maintain an understanding of their needs and to test and evaluate product designs
• Help our team evaluate our product roadmap priorities and triage customer feedback
• Set, track and report on key KPIs related to the user experience 

• A modern digital portfolio showcasing thoughtful visual design alignment across a product and company
• 3+ years of experience delivering in a product design role for a SaaS company
• Track record of successfully designing effective web-based products for a SaaS B2B company
• Proficiency in a modern vector based design tool Figma/Sketch/etc (We use Figma)