IT Manager, Business Intelligence and Analytics

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

We are looking for an IT Manager, Business Intelligence and Analytics to join our growing team! In this role, you will lead the execution of BI and analytics initiatives that deliver consistent, reliable, and actionable insights across the organization. You will be accountable for driving the delivery of consolidated, organization-wide metrics, ensuring data is accessible, accurate, and valuable to decision-makers. You will oversee the BI team’s work in reporting, dashboard development, and analytics enablement while ensuring adherence to best practices and governance standards. You will focus on turning business requirements into scalable BI solutions and ensuring successful execution of the enterprise analytics roadmap.

As an IT Manager, Business Intelligence and Analytics, your duties and responsibilities will include:

• Manage the BI & Analytics team to deliver high-quality reporting, dashboards, and analytics capabilities
• Lead the execution of the enterprise BI and analytics roadmap, ensuring delivery aligns with business requirements and governance standards
• Oversee the development and adoption of standardized enterprise metrics and KPI frameworks across business units
• Partner with stakeholders to understand analytics needs, set priorities, and ensure timely delivery of solutions
• Collaborate with Data Engineering to ensure data pipelines, data models, and semantic layers meet BI requirements
• Manage BI tools and platforms (e.g., Tableau, Power BI, Looker), ensuring scalability, performance, and user adoption
• Establish and enforce BI development standards, including version control, documentation, and release management
• Oversee vendor management for BI and analytics platforms, including sourcing, contracting, and performance oversight
• Monitor BI solution adoption, user satisfaction, and business impact, making recommendations for improvement
• Provide leadership, mentoring, and performance management for BI team members

WHAT IT TAKES TO CATCH YOUR EYE:

• Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or related field
• 7+ years of experience in business intelligence, analytics, or data strategy execution
• 3+ years of experience managing BI teams with demonstrated success in delivery execution
• Experience delivering enterprise analytics and consolidated KPI frameworks across multiple business units
• Strong understanding of BI tools and platforms such as Power BI, Tableau, Looker, or QlikSense
• Familiarity with data warehousing, dimensional modeling, and data governance principles
• Proven ability to influence business and technical stakeholders at all levels
• Strong leadership, communication, and organizational skills
• Experience delivering BI solutions in complex, cross-functional environments

BONUS POINTS FOR:

• Experience deploying analytics solutions in cloud-based environments (GCP, Azure, AWS)
• Hands-on familiarity with BigQuery and Power BI
• Knowledge of AI/ML concepts and their integration into BI solutions
• Background in telecom, utilities, or other large-scale, data-rich industries

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WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact [email protected] to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice