Community Manager, Digital
Skills
- Proven experience managing and growing online communities
- Strong written communication and content planning skills
- Experience with community platforms, moderation, and vendor management
- Data-driven approach to metrics, dashboards, and reporting
- Event and cross-functional collaboration experience
- Empathy and customer-first mindset
Responsibilities
- Own strategy and day-to-day execution for Braze Bonfire (digital community)
- Manage community platform operations, vendor relationship, and technical customizations
- Moderate discussions and maintain a consistent brand voice across the community
- Create and maintain an internal community content calendar and schedules for AMAs, newsletters, and announcements
- Develop programs to reward, recognize, and elevate active members
- Design and implement re-engagement strategies for inactive members
- Define metrics, build dashboards, and report on community KPIs and insights
- Analyze trends and surface insights to inform engagement activities and content
- Partner cross-functionally to involve other teams in community initiatives
- Support community activations at global events including the annual Forge conference
- Conduct research to continuously improve community quality and outcomes
Education
- Bachelor's degree or equivalent relevant experience preferred
- Relevant coursework or certifications in community management, marketing, or communications are a plus
Benefits
- Competitive compensation with equity (RSUs)
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off and family leave benefits
- Comprehensive medical, dental, vision, life, and disability plans
- Professional development support, career pathing, and yearly learning stipend
- Curated in-office experience and hybrid working options
- Volunteer Week, donation matching, and Employee Resource Groups
- Inclusive culture and recognition as a top workplace
Average salary estimate
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