Customer Success Manager
About Brain Co.
Brain Co. is at the leading edge of productionizing artificial intelligence for real world problems, propelling advancements and shaping the future with pioneering work. Our mission is to ensure that the transformative powers and automation of AI are applied to real world problems in various governments where manual work is still dominant.
About the Role
We’re seeking a Customer Success Manager to join our growing team in our San Francisco HQ. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors.
You’ll collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you’ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact.
Key Responsibilities
Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address them.
Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams.
Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery.
Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
Collaborate Cross-Functionally: Serve as the bridge between customers and internal teams including data scientists, engineers, and product leads.
Act as Customer Champion: Build trusted relationships and ensure the long-term success of deployed solutions.
What We’re Looking For
Experience:
3-5 years in customer success, product management, delivery consulting, or technical account management.
Experience at top-tier product or consulting organizations (e.g., Palantir, Google, Amazon, BCG, McKinsey, etc.)
Technical Fluency:
Strong understanding of AI/ML concepts, data workflows, and model deployment processes.
Ability to discuss and assess technical trade-offs with engineering teams.
Communication & Relationship Skills:
Proven ability to build rapport and trust with enterprise customers and senior stakeholders.
Excellent written and verbal communication, including the ability to simplify technical details for non-technical audiences.
Execution & Ownership:
Hands-on mindset with a bias for action and a strong sense of ownership.
Experience managing agile product or project delivery cycles.
Mobility:
Willingness to travel within the region to meet customers and oversee deployments on-site.
Why Join Us?
Work on transformative AI projects with high-impact clients.
Join a collaborative, mission-driven team at the forefront of applied machine learning.
Operate in a fast-paced, agile environment with real-world outcomes.
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Headquartered in Somerville, MA, BrainCo develops cognitive training technology products. The company utilizes machine learning, design, and neuroscience to create cognitive-based applications.
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