Event Manager

DEPARTMENT OVERVIEW:

The Evergreen Fenway team is committed to creating memories for guests who are here for unique non-baseball experiences. We focus on both private and ticketed live events. Our team strives to be at the forefront of Boston’s hospitality and tourism industry by giving thoughtful, gracious service to ensure our client’s vision come to life and our guests enjoy unforgettable events in an iconic, distinctly Boston setting.

POSITION OVERVIEW:

The Event Manager is the liaison between the client and/or planner, as well as Fenway Park operational departments. This role is responsible for managing all details with clients, planners, and vendors, while recognizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.The ideal candidate has an eye for detail, ability to remain focused and gracious under pressure, excellent written/verbal communication skills, and a friendly and professional personality.

The base salary range for this position is $65000 - $85000 based on relevant experience. Additionally, this position qualifies for annual incentive pay along with our comprehensive benefits package.  

• Maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees.
• Able to manage large scale, ballpark wide events and/or multiple events at one time while balancing workload for past and future events.
• Prepare event documentation and coordinate with sales, operations, and clients to ensure a consistent high level of service.
• Review sales contracts as well as other important information, including payment terms and special concessions to ensure all deliverables are honored.
• Participate in site visits and planning meetings for upcoming groups.
• Event supervision on site on the day of event, including liaison with catering, security, facilities, AV, etc.
• Responsible for securing payment information and managing all accounting processes and procedures.
• Solicit post event follow up and feedback with clients.
• Investigate, resolve, and track all client feedback and recommend improvements.
• Complete data entry and provide accurate record keeping in Tripleseat.
• Attend industry networking events regularly (Meet Boston, MPI, PCMA, NACE, GBCVB, ILEA) to represent Evergreen Fenway/Boston Red Sox, to build relationships and drive business.

• Bachelor's degree is required.
• Minimum of 3 years in hospitality or event services management role required.
• Must have prior work experience within fast-paced, unstructured and frequently changing environments and industry experience within the hospitality or event industry is highly desired.
• Excellent interpersonal skills with an outgoing and service-focused personality.
• Confident and assertive personality with an ability to effectively influence others.
• High-energy and creative individual.
• Motivated and driven by customer feedback.
• Works well under pressure, able to multi-task with strong organizational skills.
• Strong level of intensity and commitment to providing a high level of customer service and professionalism.
• Ability to work adjusted office hours and have flexibility to work nights, weekends and holidays to execute events.
• Proficient in Excel, Word, PowerPoint, Zoom and Outlook. Experience with Salesforce, Tripleseat, Social Tables a plus.

At the Boston Red Sox we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.