Business Operations Lead

Better Health is reinventing the home medical supply experience. We’re creating a new kind of provider – bundling peer support, coaching, education, and medical supplies into a seamless, end-to-end care model. We help members discover, qualify for, and receive the best products for managing their chronic conditions at home.

Since launching in late 2019, we’ve become licensed in 46 states for Medicare, 11 for Medicaid, and are in-network nationally with Oscar Health and Humana. Backed by Caffeinated Capital, General Catalyst, 8VC, and Bill Ackman, we’re rapidly scaling – and we need builders.

About the Role

We’re hiring a Revenue Operations Lead to own the engine that powers our growth. This is not a traditional ops role - this is about funnel conversion, GTM alignment, and revenue accountability. You’ll obsess over conversion rates, AOV, and retention, while embedding AI into the way we sell, serve, and scale.

Your mandate: fix the choke points that determine whether a lead becomes a qualified opportunity, a shipped order, and ultimately a recurring member. You’ll partner with Marketing, Enrollment, and Revenue Cycle Management (RCM) to diagnose leaks, streamline handoffs, and design AI-enabled workflows that create measurable revenue lift.

This is a high-impact role for someone who thrives on driving conversion, efficiency, and scale - and who is energized by translating GTM strategy into operational execution.

What You'll Do

Own Revenue Conversion & Growth

• Diagnose funnel gaps, leakage points, and handoff friction - then design fixes that lift conversion across stages (lead qualification, insurance verification, SWO retrieval, shipment, resupply).
  

• Drive AOV improvement through pricing/packaging experiments, upsell opportunities, and optimized member flows.
  

• Partner with leadership to set revenue KPIs and own dashboards, reporting, and insights that guide tradeoffs.
  

• Collaborate with Product and Member Experience to improve post-onboarding retention, resupply rates, and LTV.
  

Integrate AI Into the Revenue Engine

• Identify high-leverage AI opportunities (lead qualification, follow-up, documentation, verification, onboarding).
  

• Pilot and scale AI-enabled workflows that improve speed, reduce cost, and lift win rates.
  

• Act as the internal AI champion, ensuring adoption is real and measurable.
  

Build & Scale Systems

• Stand up and optimize systems across CRM, funnel stages, and reporting.
  

• Hack together workflows where needed; refine into scalable processes as they prove out.
  

• Reduce cycle time in core revenue processes (SWO retrieval, payer integration, member onboarding).
  

Strategic Partner to Leadership

• Pressure-test assumptions, analyze tradeoffs, and inform revenue strategy with data.
  

• Help define and track quarterly revenue + AI OKRs.
  

• Translate strategic priorities into operational execution with documented processes for scale.
  

Act as connective tissue across Marketing, Enrollment, and RCM - ensuring GTM alignment from lead generation through retention.

What You'll Bring

• 6+ years in Revenue Operations, GTM Ops, BizOps, growth, or consulting with proven cross-functional impact across marketing, sales/enrollment, and post-sale operations.
  

• A track record of driving measurable revenue improvement (conversion lift, AOV growth, retention/resupply impact).
  

• Experience identifying, piloting, and scaling AI/automation tools across business workflows.
  

• Strong analytical toolkit (SQL, Sheets/Excel, dashboards, BI tools) with ability to translate insights into action.
  

• Hands-on system builder - comfortable hacking solutions quickly, then operationalizing them.
  

• Strategic thinker who brings their own perspective vs. just taking orders.
  

• Comfort in ambiguity, bias for action, and ability to influence across teams.
  

• Healthcare, regulated industries, or marketplace experience is a plus.
  

• Startup experience is strongly preferred.

Why Join Us

This role sits at the heart of how we operate. You’ll help define and scale the processes that drive our work - contributing directly to the company's success. You’ll also be working directly with company leadership and have visibility into key decisions. If you’re energized by operational problem-solving, hands-on execution, and cross-functional collaboration, we’d love to connect.

Now, why choose Better Health?

This position offers a compensation range of $90,000 to $110,000, depending on experience and qualifications.

Additionally, our benefits include:

• Competitive Salary

• Healthcare & Dental

• Flexible PTO

• Full Remote Flexibility

• Joining a leadership team driven to improving the lives of those living with chronic conditions

But most importantly, here at Better Health, our mission is to bring information, access, and support to people managing chronic conditions at home. Our diverse team is united by our shared values:

• Open dialogue with radical transparency

• Creativity to run with ideas

• Collaboration across teams

If you're fired up at the thought of revitalizing a tired $80 billion industry and passionate about user-focused solutions, join us!

Better Health is committed to being an employer that provides not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Here at Better Health, we are committed to diversity, equity, and inclusion.

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation.