Tour & Events Experience Coordinator

The Event Experience Coordinator plays a pivotal role in supporting Bethel Music’s tours, events, and experiential initiatives by ensuring operational excellence, clear communication, and a high-quality attendee experience. This position manages wholesale and distribution accounts, including order processing and billing, and supports accurate reporting by updating and distributing weekly ticket reports for tours and events.

In addition, this role is responsible for recruiting, scheduling, and coordinating volunteers for events and tours; managing point-of-sale (POS) systems; and supporting the execution of marketing initiatives designed to enhance the overall event experience. The Event Experience Coordinator works closely with the marketing team to deliver and implement promotional assets and collaborates with Bethel Church, venues, and promoters to ensure seamless communication and alignment across all Bethel Music projects.

For the Bethel Music Worship School (BMWS), this role coordinates instructors, schedules classes, and helps curate a meaningful and well-organized event experience. Responsibilities also include managing BMWS student communication through pre-event emails, Facebook group updates, and app content to ensure clarity, engagement, and an exceptional experience for all participants. This dynamic role requires strong organizational and multitasking skills, effective communication, adaptability in fast-paced environments, and a deep commitment to the mission and values of Bethel Music.

Responsibilities

Event Operations & Support

• Provide comprehensive event support for Bethel Music tours, events, and experiential initiatives, including planning, on-site execution, and post-event wrap-up.
• Support general event operations such as setup, teardown, load-in/load-out, and logistical coordination as needed.
• Travel with Bethel Music tours and events for extended periods of time, providing hands-on operational support.
• Assist on events as needed, adapting to the demands of live event environments.

Volunteer Recruitment & Coordination

• Recruit, schedule, train, and coordinate volunteers for tours and events.
• Serve as a primary point of contact for volunteers, ensuring clear communication, preparedness, and a positive volunteer experience.
• Support volunteer needs on-site and help create an organized, welcoming, and efficient volunteer environment.

Wholesale, Distribution & Warehousing Management

• Manage wholesale and distribution accounts, including order processing and billing.
• Support inventory movement and warehousing operations related to tours and events.
• If based in or supporting operations in Redding, assist with day-to-day event-related warehousing needs, including organization, inventory tracking, and coordination with internal teams.
• Ensure proper handling, storage, and transportation of event materials, merchandise, and equipment.

Commerce, POS & Inventory Support

• Support the Commerce Manager in maintaining accurate and detailed records of apparel and media sales across e-commerce, tours, and events.
• Assist with nightly settlements, including cash and card reconciliation, count-in/count-out procedures, and end-of-day reporting.
• Support venue tax handling and post-show sales reconciliation in coordination with the Commerce Manager and finance-related teams.
• Assist with POS setup, operation, troubleshooting, and breakdown during events and tours.
• Support inventory oversight, including tracking sales, monitoring stock levels, and assisting with reconciliation of event and tour inventory.
• Help ensure accuracy, accountability, and compliance across all sales and inventory-related processes.

Reporting & Administrative Support

• Update, maintain, and distribute weekly ticket reports for tours and events.
• Maintain accurate documentation and reporting related to event operations, sales activity, and inventory movement.

Marketing & Communications Support

• Support the execution of marketing initiatives that enhance the attendee experience at events and tours.
• Collaborate with the marketing team to deliver, distribute, and implement promotional assets.
• Work closely with Bethel Church, venues, promoters, and internal teams to ensure clear communication and alignment around Bethel Music projects.

Bethel Music Worship School (BMWS) Support

• Coordinate instructors and class schedules for Bethel Music Worship School events.
• Support the planning and execution of the overall BMWS event experience.
• Manage participant communication, including pre-event emails, Facebook group updates, and app content, ensuring clarity, engagement, and a positive experience for all students.

Additional Duties

• Support special projects and additional event-related tasks as assigned.
• Maintain flexibility to work evenings, weekends, and extended hours during events and tours.

• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Experience in event planning, inventory management, or administrative roles.
• Ability to manage volunteers and collaborate with multiple departments.
• Familiarity with Bethel Music’s mission and values is preferred.
• Forklift certification.
• Highly organized and deadline-oriented.
• Self-starter.
• Team player.
• Flexible.
• Compassionate.
• Problem Solver.

• Unlimited Paid Time Off (PTO)
• Unlimited Paid Sick Leave
• Generous Paid Holiday Schedule
• Paid Parental Leave
• Health Insurance – Choose from three medical plan options. Bethel Music covers 70% of the employee premium and 60% of dependent premiums.
• Dental & Vision Insurance
• Life & Accident Insurance – Group Life and AD&D coverage up to $30,000, fully paid by Bethel Music
• Voluntary Term Life Insurance – Additional coverage available
• Voluntary Short-Term Disability (STD) – Income protection if you’re unable to work due to a qualified injury or illness
• Teladoc with HealthiestYou – 24/7 virtual healthcare access including general medical, behavioral health, and other specialty services for you and your family
• 401(k) Retirement Plan - An optional retirement savings plan with employer matching contributions to support your long-term financial goals