Surgical Scheduler/Registration Specialist

Location: Baystate New England Orthopedic Surgery Center

Address: 50 Wason Ave, Floor 2, Springfield, MA 01107

Website: https://bneosc.com/

Baystate New England Orthopedic Surgery Center is an ambulatory surgery center located in Springfield, MA. With eight operating rooms, the center delivers high-quality, cost-effective outpatient surgical care across multiple specialties, including orthopedics (total joint, hip, knee, hand, shoulder, spine, foot and ankle), sports medicine, and podiatry. The center is proudly partnered with Compass Surgical Partners, a national leader in developing and managing ambulatory surgery centers across the U.S.

Role Summary

The Registration Specialist / Surgical Scheduler supports a seamless perioperative experience by coordinating surgical scheduling, patient registration, and front desk operations. This role serves as a key liaison between patients, physicians, and clinical teams, ensuring accurate scheduling, registration, communication, and administrative support while maintaining a patient-centered, professional environment.

What You’ll Do

• Schedule surgical procedures and preoperative appointments in accordance with physician availability, staffing, and equipment needs

• Monitor schedules, identify conflicts, and communicate changes to appropriate departments

• Register patients accurately, verifying demographics, insurance, and required documentation

• Collect copayments and input patient information into scheduling and registration systems

• Greet patients and visitors; answer phones and respond to in-person and telephone inquiries

• Coordinate front desk and reception area activities to support efficient center operations

• Assemble and maintain patient medical records and ensure confidentiality

• Communicate professionally with patients, families, physicians, and staff (using translators as needed)

• Support quality improvement, safety, and risk management initiatives

• Maintain organization and cleanliness of the front desk and nourishment areas

• Perform clerical and administrative duties, including supply management and record maintenance

• Perform other duties as assigned

What You’ll Bring

• High school diploma or GED required; healthcare or surgical scheduling experience preferred

• Strong organizational, multitasking, and communication skills

• Ability to manage competing priorities in a fast-paced healthcare environment

• Proficiency with Microsoft Windows–based systems and scheduling/registration platforms

• Current BLS certification

Physical Requirements

• Ability to lift up to 50 pounds

• Prolonged standing, walking, sitting, and frequent use of hands and arms

• Ability to bend, stoop, kneel, crouch, or balance as needed

Why Compass Surgical Partners?

Compass Surgical Partners is a leading, independent, full-service ambulatory surgery center (ASC) development and management partner. An exclusive partner for premier health systems, Compass has built a nationwide portfolio of ASC joint ventures with health systems and physicians. Compass’ experienced leadership team has developed more than 250 ASCs over the past three decades, making it the partner of choice for high-performance ASCs. Differentiated by a proven track record of success and an agile, aligned operating model, Compass Surgical Partners aims to create strong partnerships that improve the lives of patients and providers. Learn more at www.compass-sp.com.

Compass Surgical Partners is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law.

If you require reasonable accommodations during the application or hiring process, please contact us directly at [email protected].