General Manager - TownePlace Suites by Marriott Fort Lauderdale West - job 1 of 2

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

We are looking for an accomplished General Manager to oversee the daily operations at our TownePlace Suites by Marriott Fort Lauderdale West Select Service hotel! This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.

The General Manager is a leadership role with both strategic and tactical duties.  Specific accountabilities and actions are vital to the role and consistent with the needs of the B. F. Saul Company Hospitality Group. 

B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

• Operational Quality and Guest Satisfaction – performance excellence and attention to detail.
• Personally Deliver Exceptional Guest Service
• Identify potential obstacles to exemplary service and define next steps to remove barriers. 
• Use available tools and knowledge to implement ideas to maximize guest satisfaction scores.
• Share results from guest satisfaction surveys and online ratings with hotel team and addresses needs and trends.
• Respond to guest concerns as necessary.
• Conduct consistent inspections of the hotel operations and building.
• Collaborate, Plan and Drive Capital Projects within the hotel to ensure the hotel is in optimal condition
• Leads and participates in monthly Safety Committee Meetings.
• Ensures a clean and safe work environment.
• Promote corporate safety programs and initiatives.

• Market Share Growth and Financial Performance – entrepreneurial revenue growth throughout the enterprise and strong efficiency, cost and risk management focus.
• Create and drive Revenue and Expense budgets in collaboration with Senior Vice President of Operations, Senior Vice President of Sales, Marketing and Revenue Management and Hotel Performance Support (HPS) team.
• Manage hotel profitability to achieve and exceed budgeted financial performance.
• Coordinate and drive the business plan process in collaboration with Senior Vice President of Operations, SVP of Sales, Marketing and Revenue Management, and AVP of Interactive Marketing and Revenue Management.
• Collaborate on revenue and channel management efforts with the AVP of Interactive Marketing and Revenue Management.
• Guide the Food and Beverage effort in an aggressive and promotionally oriented fashion with focus on breakfast, outlet, and catering operations.
• Closely manage payroll productivity and overhead staffing costs.
• Conduct monthly financial statement reviews with management team and ownership.
• Review A/R and A/P with emphasis on following accounting procedures.
• Communicate financial forecasts via weekly reporting and critiques month end financial results via month end reporting.
• Manage and maintain company assets to stay within budget guidelines and prolong the life of company resources.

• Team Member Development and Satisfaction – collaborative leadership, fairness and integrity, commitment to training and internal growth.
• Support and lead a work environment focused on performance, accountability, execution and team member satisfaction and fairness.
• Lead efforts to create a motivated work force with relevant training and engagement programs for hotel team members. 
• Collaborate with Human Resources and Corporate HR Support to recruit and retain the talent needed to execute the Hospitality Group mission.
• Utilize training resources effectively and ensures all training requirements are met.
• Lead team goal planning effort to ensure all management personnel and departments have effective goals and an appropriate basis for accountability.  Manage the annual Goal Plan Incentive process.
• Conduct and supervise the performance appraisal process, and ensure progressive disciplinary efforts are carried out as necessary with support from the Human Resources and Department Heads.

• Community Engagement and Sustainability – business development in the community and resource sustainability.
• Engage and lead relevant business associations that benefit the hotel and the company.
• Lead property-based efforts to maximize sustainability and enhance energy and resources efficiency.
• Establish and follow through on a program of community engagement within the property, and drive engagement within the team.

• Reporting Relationship:
• The General Manager reports directly to the Senior Vice President of Operations of the Hospitality Group and supported by the resources of the corporate team.

• Professional Experience:
• 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment.
• Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.
• Hotel operating experience with demonstrated financial, quality and team results. 
• This role requires several key attributes and professional experience and qualifications.
• Leadership profile that shows both strong emotional and intellectual intelligence, and a dedication to teamwork and collaborative performance success.
• Strong interpersonal, communication and leadership skills.
• High levels of integrity, discretion and ability to maintain confidentiality.
• Strong business fundamentals to include experience with goal planning and accountability metrics, budgeting and financial management.
• High standard of business ethics and a demonstrated commitment to diversity and corporate social responsibility.

• Education:
• BS Hotel Administration/Business or equivalent experience
• Advanced accounting training or coursework 
• Management and Human resources training and coursework
• Revenue Management training or coursework
• High school diploma or GED required. College degree or equivalent experience required.

• Compensation:
• The compensation for this role will be tailored to the individual based on their unique professional history, qualifications and career stage.  Compensation will include a competitive base salary, performance-based incentive compensation, strong 401k and excellent core benefits.

• EEO AA M/F/Vet/Disabled

• Well-Being Benefits:
• Health Insurance
• Dental & Vision Insurance
• Short & Long Term Disability
• Vacation Policy
• Incentive Eligible

• Long Term Planning:
• 401(k) Retirement Program
• Paid Life Insurance
• Tuition Reimbursement

• Team Member Programs:
• Our Big 3 Mission Statement Leaders of the Month/Year
• Annual Performance Appraisals and Wage Increase Opportunities
• Annual Team Member Banquets
• Annual Team Member Engagement Survey
• Discounted Room Rates for Team Members, Family and Friends
• Complimentary Room Stays
• Weekly Payroll

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled