Administrative Specialist - Housing and Community Services

JOB LOCATION

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.
 
Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Salary to be commensurate with experience

The hiring range for this position is: $23.31 - $29.14/hourly

The deadline to submit applications is Sunday, October 5, 2025. Please note, The City of Aurora will conduct ongoing screenings of applications on a first come, first-serve basis; as soon as we determine to have a qualified pool of applicants, this position may close quickly and without notice.

This is classified as VHBE (Variable Hour Benefit Eligible), where the selected candidate will work up to 40 hours per week.  The selected candidate will be eligible to elect Medical, Dental, and Vision benefits, accrue paid time off, and receive 11 paid holidays. 

This is a grant funded position expected to end October 2026.

OVERVIEW OF POSITION / DEPARTMENT

The Administrative Specialist performs a variety of general clerical duties to support the Housing and Community Services Department.

PRIMARY DUTIES & RESPONSIBILITIES

• Prepares, reviews, proofs, and processes a variety of departmental documents and reports
• Serves as the initial point of contact for program applicants. This includes answering inquiries, explaining program requirements, and assisting potential homeowners with the application process.
• Collects, organizes, and maintains accurate program records, including applications, income verifications, credit reports, and other financial documents.
• Answers and screens calls, directing questions and inquiries by telephone or in person
• Performs accurate data entry and maintains program databases related to waiting lists, applicant status, and property information.
• Updates computerized files and records
• Maintains and updates databases
• Communicates with lenders, realtors, and title companies to coordinate and facilitate the closing process for assisted purchases
• Assists in the intake and processing of client applications for Housing Programs, confirming all required documentation is included
• Prepares and processes a variety of program documents, including loan agreements, contracts, reports, and correspondence.
• Supports office management functions and assists other administrative staff as needed.
• Performs additional duties as assigned that support program compliance and effective service delivery.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education: 

• High school diploma or equivalent (GED) required.

Experience: 

• At least two (2) years of experience in program administration, affordable housing, mortgage lending, HUD housing counseling or a related administrative role is required.

Knowledge:

• Familiarity with federal and local housing program regulations and a strong understanding of office practices and procedures.
• Use standard office software (e.g., Microsoft Office) to create documents, presentations, and spreadsheets.
• Familiarity with federal, state, and local housing assistance regulations and Fair Housing Laws is necessary to ensure compliance.
• Understanding of, or ability to learn, applicable regulations and guidelines related to grant programs through the State of Colorado.
• HUD Part 5 Income Calculation Guidelines, including the ability to accurately calculate household income, client eligibility, and housing ratios.
• Ability to review and analyze private financial documents (e.g., paystubs, tax returns, bank statements, credit reports)

Skills:

• Skills in the use of computers including spreadsheet design, database programming and word processing software applications.
• Operation of a computer with related software programs that includes word processing, database, and spreadsheet applications
• Strong attention to detail, organization, and time management to handle multiple tasks and maintain accurate records.
•  Exceptional verbal and written communication skills, with the ability to interact professionally and effectively with a diverse range of clients and colleagues
• Ability to analyze data, identify issues in applicant files, and solve problems proactively is a valuable skill.
• Bi-lingual English/Spanish is preferred.

Abilities: 

• Establish and maintain effective working relationships with employees, residents, and elected officials.
• Communicate effectively both verbally and in writing

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

• Light physical work lifting at least 20 pounds at a time with frequent lifting or carrying objects weighing up to 10 pounds with or without assistance.
• Occasional lifting or carrying of objects.
• Occasional walking and standing
• Frequent hand/eye coordination to operate computer keyboard and office equipment
• Vision for reading, recording and interpreting information, computer data and other written material
• Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:

• Works primarily in a clean, comfortable environment

Equipment Used:

• Frequently uses standard office equipment including computer, calculator, multi-line telephones, copy/fax machines and postal equipment.
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.