Area Reservations Manager

A century ago, Calistoga was a haven of natural hot springs and sun-soaked landscapes, embodying the easy charm of Napa Valley. Today, it’s a coveted destination for wine lovers, food enthusiasts, and wellness seekers chasing the “good life.” Solage captures this spirit, welcoming visitors and local vintners alike to unwind after a day in the vineyards–sipping wine or craft cocktails, savoring the moment, and embracing this little slice of paradise we like to call home.

Inspire others, both guests and team members, to chart their ultimate journey. As part of the Auberge family, we are looking for a dynamic reservations leader, who will be responsible for driving the success of our area reservations team in collaboration with the Area Director of Reservations. This role helps nurture the reservations team through management, training, and providing clear and consistent feedback. 

• Work closely with the Area Director of Reservations to oversee and manage the reservations team for three of our California based Auberge properties: Solage, Stanly Ranch, The Inn at Mattei’s Tavern. 
• Manage the intraday activity for the reservations department to help ensure the daily operation and team are fully supported.
• Report on key performance indicators (KPIs) related to reservations and revenue.
• Track and report on agent performance and productivity metrics.
• Help achieve departmental conversion and revenue targets while maximizing room revenue and occupancy.
• Analyze booking patterns, market trends, and competitor pricing to make informed recommendations.
• Maintain rate integrity in accordance with revenue management strategies and communicate strategies to the reservations team.
• Develop and implement policies and procedures to enhance efficiencies and to optimize the reservations experience for our guests.
• Conduct quality assurance by scoring calls, performing audits, providing coaching and feedback for each team member.
• Foster a positive and collaborative team environment by creating team incentives, providing recognition, leading team appreciation events, and finding innovative ways to keep team morale and engagement high.
• Train, mentor, and lead each team member to grow agent performance and ensure guest satisfaction is met.
• Address and resolve any guest issues or concerns related to reservations.
• Develop and maintain relationships with repeat guests and travel partners to enhance loyalty.
• Work collaboratively with other team leaders to strategize on key objectives and how to efficiently execute them.
• Make quarterly trips to each property to stay up to date on resort information and to liaise with the onsite team.
• Maintain accurate and relevant knowledge of all properties within the region including room types, experiences, rates, and property specific details.
• Other duties as assigned.

The starting range for this position is $75,000. This is the pay rate for this position that Solage reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education. 

• 1-3 years of experience of supervisory experience
• Excellent communication skills, both written and verbal
• Must be willing to work a flexible schedule, including weekends and holidays according to department needs
• Strong computer skills, including basic knowledge of Microsoft Office software suite.
• People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service
• Must have previous reservation sales experience
• Must have a quiet, dedicated space, free of distractions
• Previous experience with Opera, NAVIS/Revinate is preferred 
• Must be able to type 35 wpm

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Solage Management Inc is an Equal Opportunity Employer, M/F/D/V. Solage Management Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Solage Management Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.