Principal Customer Insights Analyst

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Job Summary

As part of Atlassian's transformative journey, the Analytics Specialist will play a crucial role in supporting the Voice of the Customer (VOC) practice within Sales and Success. This role involves supporting strategic decision-making rituals to determine which products, features, and initiatives will have the greatest impact on Atlassian and its customers. By improving prioritization and resource allocation, this work will ensure we meet market demands but also accelerate Atlassian's future growth trajectory.

Some of your responsibilities:

• Collaborative Engagement: Partner with operations, sales, and customer-facing teams to gather and analyze feedback collected through Voice of the Customer (VOC) initiatives. Use this data to ensure alignment with customer needs and expectations, supporting ongoing product success.

  VOC Integration in Strategic Planning: Collaborate closely with the R&D team to incorporate VOC insights into strategic planning and prioritization. Assess potential impacts on anticipated three-year ARR and key performance indicators.

  Continuous VOC Evaluation: Monitor product performance and customer feedback to assess success against revenue targets and KPIs. Establish a feedback loop with R&D and customer teams to leverage VOC insights for continuous product improvement and refinement of strategies.

  VOC-Driven Pricing and Bundling Strategies: Utilize VOC insights to inform the development and implementation of consumption-based pricing models and product bundling strategies, ensuring that customer needs and preferences are met.

  Development of VOC Dashboards and Reports: Create and maintain dashboards and reporting tools that highlight key VOC-driven performance indicators and strategic priorities. Provide actionable insights to stakeholders to enhance decision-making processes.

  VOC Component Management: Collaborate with the VOC core team to update components based on feedback, ensuring accurate categorization and assignment of ENT tickets to the correct product owners.

Qualifications

Skills and requirements:

• Experience: 7+ years in business strategy, finance, analytics, or consulting, OR 5+ years in sales strategy, operations, or analytics.

• Technical Proficiency: Demonstrated expert-level proficiency in SQL and Excel, with proven experience in conducting complex data analysis and forecasting models. Moderate experience with Tableau is required for effective data visualization, and moderate Python experience.

• Strategic Problem Solving: Ability to tackle complex, ambiguous problems, derive insights from data, and effectively communicate with senior leadership.

• Influential Communication: Strong presentation skills and the ability to influence various organizational functions at all levels.

• Product Expertise: Deep understanding of product development lifecycles and market positioning. Ability to assess product-market fit, contribute to go-to-market strategies, and identify opportunities for product improvement based on market trends and customer feedback.

• Cross-Functional Collaboration: Proven track record of working effectively with R&D, sales, and operations to align strategic goals and ensure seamless execution of initiatives.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:Zone A: $180,900 - $236,175Zone B: $162,900 - $212,675Zone C: $150,300 - $196,225

This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.