Business Intelligence Analyst - Data Analytics

About Us

Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 260,000 members from 27 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward.

What We Offer

Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2025).

Overview

The Business Intelligence Analyst – Data Analytics plays a critical role in transforming data into actionable insights that drive strategic decision-making across Ascend Federal Credit Union. This role supports enterprise-wide data initiatives by developing dashboards, reports, and analytical models that align with the credit union's mission and long-term goals. The analyst also leads training efforts and maintains key documentation to support data literacy and governance. #LI-Onsite 

Responsibilities

• Design, build, and maintain dashboards, scorecards, and ad hoc reports using tools like Power BI and Tableau.
• Translate business needs into data requirements and reporting specifications.
• Partner with business units to identify KPIs and develop visualizations that support operational and strategic goals.
• Ensure data accuracy and consistency across reporting platforms.
• Collaborate with stakeholders to understand data needs and deliver insights that inform product, member, and market strategies.
• Support the SVP, Data & Analytics in roadmap development and execution for enterprise data initiatives.
• Act as a liaison between business units, IT, and the analytics team to ensure alignment and clarity on data use cases.
• Ensure all reports and data solutions comply with data governance protocols.
• Maintain documentation and metadata for reports and dashboards.
• Maintain and regularly update the enterprise data dictionary and a centralized index of reports and dashboards to ensure transparency and accessibility.
• Contribute to data literacy efforts by supporting training and enablement programs.
• Develop and deliver training sessions, workshops, and documentation to help business users effectively use BI tools.
• Provide ongoing support and guidance to users on interpreting dashboards and reports.
• Promote self-service analytics and foster a data-driven culture across departments.
• Read all internal publications including HUB and Possibilities.
• Perform other duties as required or assigned. 

      Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The organization reserves the right to modify,          add, or remove duties at any time, with or without notice, to meet business needs.

Qualifications

• Bachelor's Degree Data Science, Business Analytics, Computer Science, or a related field preferred; equivalent work experience considered. required
• 3-5 years of experience in business intelligence, data analysis, or a related field, preferably in the financial services or regulated industry. required
• Proficiency in SQL and Power BI.
• Familiarity with modern data architecture (e.g., Snowflake, AWS/GCP) and ETL tools.
• Understanding of data privacy and compliance frameworks (e.g., GLBA).
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to explain technical concepts to non-technical audiences.
• Attention to detail and ability to manage multiple priorities.
• Experience working in cross-functional teams.
• Familiarity with data cataloging and governance tools.
• Demonstrated ability to connect data insights to business outcomes.
• Valid, unrestricted driver’s license required.
• Regular and reliable attendance is required.

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Ascend Federal Credit Union is an Equal Opportunity Employer.