Implementations Lead - Customer Onboarding & Experience
We’re looking for an Implementations Lead to own the full customer onboarding experience onto Assured Health’s AI-enabled provider operations platform. This role will be critical in setting new customers up for long-term success by guiding them through implementation, ensuring seamless adoption, and driving early wins. You’ll partner closely with Customer Success, Sales, and Product to deliver a smooth handoff, clear onboarding journey, and measurable outcomes.
The ideal candidate thrives at the intersection of project management and customer partnership, ensuring customers feel confident, supported, and able to realize value from Assured Health quickly.
Responsibilities
Customer onboarding: Own and lead the onboarding journey for new customers, ensuring a smooth transition from Sales to Customer Success.
Implementation project management: Develop and manage project plans, set clear timelines, and coordinate cross-functional teams to deliver a predictable and positive onboarding experience.
Customer partnership: Act as the primary point of contact during onboarding; build trusted relationships with customer stakeholders, anticipate needs, and proactively resolve issues.
Training & enablement: Lead onboarding sessions, training, and workshops to equip customer teams with the knowledge and confidence to adopt the platform.
Process & change management: Guide customers through workflow redesign and operational changes needed to successfully implement Assured Health.
Collaboration with Product: Partner with internal teams to ensure data migration and integrations run smoothly, translating customer needs into requirements when technical setup is required.
Continuous improvement: Identify opportunities to streamline onboarding processes and create scalable playbooks for future customers.
Qualifications
5+ years of experience in customer onboarding, implementation management, or customer success (enterprise SaaS or healthcare strongly preferred).
Proven ability to lead complex projects with multiple stakeholders, delivering outcomes on time and with high customer satisfaction.
Exceptional communication and relationship-building skills; able to engage both operational and executive audiences.
Strong organizational and problem-solving skills, with the ability to manage competing priorities.
Comfort in a fast-moving, high-growth startup environment where playbooks are still being built.
Bonus: Experience with healthcare credentialing, provider networks, or payer enrollment.
Average salary estimate
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