About the Company

Assort is led by Jon (Founder of Shimmer, YC S21, Stanford grad, former UCSF med student) and Jeff (ex-Facebook, first engineer at Cameo, former Head of Product Engineering at Athelas/Commure).

In 2023, we became the first voice AI to answer patient calls. Since then, we've powered 25M+ patient interactions, helping health systems automate ops and scale care. We're growing fast — 10× since January 2025, with millions in ARR every month.

We're well-funded with 3× revenue growth since our Series A, backed by Quiet Capital, First Round, Chemistry, and strategic angels from Flatiron, Athena Health, Mercury, and PathAI.

Join us to build Assort OS — a customizable fleet of genAI agents transforming patient-provider interactions.

About the role

We are seeking a detail-oriented and analytical Operations Associate to join our team and play a crucial role in reporting on the performance of our voice AI capabilities and managing our processes.

As our Operations Associate, you will be responsible for reviewing the performance of our voice AI agents for our customers. You will be identifying issues and trends and preparing comprehensive reports for both internal teams and clients. This role is critical in maintaining our service quality and driving continuous improvement in our operations.

You will have the opportunity to work closely with various departments, including customer service, quality assurance, and product development, to ensure that insights from call analysis are effectively utilized across the organization.

What You'll Do

• Support customer onboarding and implementation processes by executing set-up tasks, documentation, and tracking progress against timelines.

• Monitor and escalate customer issues or feedback to the appropriate internal teams, ensuring prompt follow-up and resolution.

• Execute and document repeatable operational workflows to improve processes and maintain internal knowledge repositories.

• Collaborate with the Operations Analyst team to conduct QA/QC checks and ensure data accuracy across tools and systems.

• Prepare internal reports to support account management and strategic planning

• Proactively identify areas to improve product performance, reporting capabilities, and operational efficiency.

What We're Looking For

• Bachelor's degree in Business Administration, Data Analytics, or related field

• Able to work hours from 8am-7pm PT

• 1-2 years of experience in product operations, quality assurance, or customer service environments

• Strong analytical skills with the ability to interpret complex data and derive actionable insights

• Incredibly disciplined and productive, able to maintain high output even when handling seemingly mundane tasks.

• Excellent written and verbal communication skills

• Excited to dive into data analysis tools (e.g., Omni, Excel, Google Sheets, SQL)

• Detail-oriented with a keen eye for identifying patterns and anomalies in data

• Ability to manage time effectively and meet daily reporting deadlines

• Strong problem-solving skills and a proactive approach to addressing issues

Nice to Haves

• Experience with product management/operations or customer service metrics is preferred

• Knowledge of healthcare industry terminology

• Experience with low code/no code automation tools for process improvement/optimization efforts

• Experience with project management/documentation tools like Notion

Benefits & Perks for Assorties

• 💸 Competitive Compensation – Including salary and employee stock options so you share in our success.

• 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.

• 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.

• 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.

• 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.

• 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.

• 💪 Wellness Stipend – Your physical and mental well-being matters, and we’ve got a yearly stipend to prove it.

• 👵 401(k) – Let us help you plan for the future. We’ve got you covered.

How We Work & What We Value

We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically:

• Back to basics

• Accessibility for all

• Always accountable

• Relentless resilience

• Ship fast, ship often