Infrastructure Engineer Senior

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Maintain and implement systems, equipment, software, and processes necessary to support Associated Bank's infrastructure. Monitor the environment using advanced technologies and resolves Tier I and Tier II level issues and problems. Identify technology improvement paths, roadmaps and perform related solution design work.

Job Accountabilities

• Perform incident and problem management. Troubleshoot connectivity or communication problems to determine root cause. Communicate with service providers and partners for corrective action.

• Prepare equipment to support end users at offices and branch locations using the appropriate tools, manuals and vendor support.

• Support the installation and repair of products and services. Review utilization and availability reports using in house tools and third party vendor solutions to identify problems and take corrective action.

• Organize, manage, maintain and track hardware and software inventory records using network management software. Maintain current network diagrams and documentation as required to aide in ongoing support of complex inter-connected systems and equipment.

• Monitor infrastructure to maintain desired capacity for existing and new applications. Recommend changes for improvements. Life cycle management of equipment for security, stability, and desired features.

• Review diagnostic logs and assist making corrections of noted problems.

• Dispose or repair defective hardware by returning maintenance items to vendor using RMA process. Track all incoming and outgoing repairs

• Maintain currency and familiarity with hardware, operating system software, wiring and applications.

• Assist with Business Resumption Readiness testing for internal business preparedness. Work with end users, business partners and IT Leadership to provide current, accurate documentation of supported systems, and activities required in the event of a disaster. Participate with ongoing testing of Business Resumption plans.

• Provide technical guidance and leadership to Associate Engineers and Engineers through coaching, knowledge transfer and training efforts.

• Embrace "Product Ownership" duties and responsibilities to set, share and communicate technology direction to management and leadership.

Education

• Bachelor's Degree Computer Science Required
• Bachelor's Degree Data Networking Required

Experience:

• 5-7 years Configuring, installing and troubleshooting various infrastructure elements. (Required)

• Knowledge of basic concepts around network, server, client and telephony. Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths (Required)

• Creating and managing documentation, following standard operating procedures and general system maintenance (Required)
  Required

• 8-10 years Configuring, installing and troubleshooting various infrastructure elements.

• Knowledge of basic concepts around network, server, client and telephony.

• Exposure to troubleshooting approaches, configuration management, and change control procedures with recovery paths.

• Creating and managing documentation, following standard operating procedures and general system maintenance. Preferred

Licenses and Certifications:

Other Cisco CCIE, advanced Microsoft Role Certifications and other vendor specific certs Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

$83,300.00 - $142,800.00 per year