Front Office Manager - Limelight Snowmass - job 1 of 2

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.  

Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (coming fall 2025); Ketchum, Idaho; and Mammoth, California (coming by the end of 2025). 

For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. 

Position Summary  
The Front Office Manager provides leadership, management and oversees all operations of Front Office departments; Front Desk, Concierge, and Guest Services with emphasis on adherence to established procedures and standards while ensuring the highest quality guest experience. This position reports to the Director of Operations. 

The salary range for this position is $70,000 - $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Job Posting Deadline
Applications for this position will be accepted until September 1, 2025.

Essential Job Functions/Key Job Responsibilities 
•    Oversee supervisory responsibility including but not limited to: progressive discipline, performance evaluation and termination   
•    Review staff development and motivation and conducts seasonal and regular department meetings to review internal SOPs, and update pertinent info to communicate with internal teams  
•    Performs as Manager on Duty as required 
•    Manage and maintain working environment and administration for staff, including Kronos Payroll Cycles and submitting Tip/Commission reports to payroll at scheduled deadlines 
•    Monitor and coach property policies and standards at the Front Desk, Concierge, and Guest Services ensuring the best experience for every guest 
•    Prepare monthly accounting reports and forecasts as requested  
•    Ensure regular vehicle maintenance is up to date  
•    Responsible for controlling labor costs, scheduling, and payroll 
•    Meet regularly with the Director of Operations to review performance
•    Ensures guests receive exceptional service and assist with guest complaints
•    Take a visible leadership role towards hotel guests
•    Demonstrate working knowledge of safety and fire procedures
•    Other duties as assigned

Education & Experience Requirements
•    College degree preferred
•    3 years Front Office/Front Desk experience required
•    2 years Front Desk leadership experience preferred
•    Valid driver’s license required
 
Knowledge, Skills & Abilities
•    Proficient knowledge of industry trends and best practices
•    Strong communication and interpersonal skills, with a desire to learn and grow in the hospitality industry  
•    Proficient knowledge in computer programs such as Microsoft Office  
•    Strong problem-solving mindset and a passion for delivering excellent guest experiences   
•    Skilled in influencing and acting as a role model to others   
•    Strong desire to learn all operational and strategic facets of the business  
•    Ability to communicate in English and Spanish preferred
•    Ability to comply with all policies and procedures for Hotel Operations and Food & Beverage departments
•    Ability to manage and lead diverse teams, fostering a positive and productive work environment
•    Ability to assist in emergency and security procedures as directed by management
•    Ability to maintain a positive, professional, team-player attitude
•    Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
•    Ability to handle interpersonal and team conflicts in a constructive manner
•    Ability to work weekends, evenings and holidays according to business and scheduling needs 

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits 
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•    Health, Dental and Vision Insurance Programs
•    Flexible Spending Account Programs
•    Life Insurance Programs
•    Paid Time Off Programs
•    Paid Leave Programs
•    401(k) Savings Plan
•    Employee Ski Pass and Dependent Ski Passes 
•    Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster