Digital Lab Operations Manager

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

The Digital Lab Operations Manager is responsible for helping to optimize operational performance across digital lab activities. This role ensures successful project delivery through efficient coordination, governance management, resource tracking, process documentation, and continuous improvement. The manager cultivates cross-team collaboration to drive operational excellence and maintain high standards.

Key Responsibilities:

• Coordinate and support Digital Lab projects, resource tracking, and process improvements.
• Facilitate Digital Lab governance activities by ensuring clear communication and alignment across teams
• Maintain and update governance policies, procedures, and records.  Assist in process and standards documentation.
• Monitor Compliance: Help Identify and flag issues, risks, or governance needs for escalation to the Associate Director for further review or action.
• Process Improvement Support: Contribute to identifying and implementing improvements in workflows enhancements
• Assist with collecting, preparing, and maintaining operational and governance performance data (metrics, dashboards, reports) to ensure accurate and timely information is available for leadership review.
• Build strong relationships across teams to aid in follow-up, and effective reporting. Partner with colleagues and teams across various teams to understand their operational needs and integrate governance procedures effectively.
• Contribute to operational excellence: Participate in operational aspects of campaigns, including budgeting, vendor management, quality control, and adherence to timelines.

• Bachelor’s degree in Business, Project Management, or relevant field
• 5+ years’ experience in digital operations or project support (pharma a plus)
• Familiarity with project management and governance principles; exposure to Agile/Waterfall/Hybrid methods preferred
• Strong analytical, problem-solving, collaboration, and communication skills; self-motivated with a focus on process and governance improvement
• Proficient with Microsoft Office (including Smartsheet); PowerBI and Adobe Workfront a plus

Supervisory Relationships:

• Reports to Associate Director, Digital Lab Strategic Operations. Supports excellence and recommendations in operational and governance activities.

AbbVie Competencies:

• Collaborative, team-oriented, and adaptive to change
• Demonstrates integrity, accountability, and a results-driven mindset
• Customer-focused with innovative thinking and commitment to continuous improvement

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our short-term incentive programs. ​
• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html